NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jmoulton1
Dec 27, 2022Aspirant
R6220 Bridge mode
How do I set my Netgear AC1200 router model R6220 to bridge mode? I need to do this in order to get rid of my double NAT for gaming console reasons.
michaelkenward
Jan 04, 2023Guru - Experienced User
jmoulton1 wrote:
The modem possibly could have a phone, voicemail, etc. however, we do not have a landline so it is not set up for that. I did contact my ISP about the issue and they suggested using a public IP address to solve the issue. I'm worried that thi
It may not be set up for voice, but that does not mean that the router bit is disabled. The good news is that you don't have to accommodate any voice features.
I did contact my ISP about the issue and they suggested using a public IP address to solve the issue.
I don't know what they mean by that. which IP address?If it is the "Internet IP Address" most ISPs use the option Get Dynamically from ISP.
I'm worried that this would cause security issues with the WIFi. If I were to go this route, is there a setting in the Netgear router that would solve this issue or is there a way to change the setting to Modem only in the router?
I can't see how messing around with the Internet IP address would affect the wifi, but I don't know what they mean by that.
What you really want to know is how to put your modem/router into "modem only" mode. Unfortunately, without knowing the model number, you can't run the usual Google search for bridge mode. (That is one somewhat confusing label for modem only mode.)
This is the best I can manage:
How to bridge mode DZS router | DZS Router Bridge mode H660EW-V - YouTube
I have no idea if it applies to your model.
As I said before,
"Another scenario is to put the R6220 into wireless access point (AP) mode, disabling its router bit."
jmoulton1
Jan 04, 2023Aspirant
Would you be able to send diagrams/screenshots on how to change the Netgear to access mode? I will see if that solves the issue. Thanks!
- jmoulton1Jan 04, 2023Aspirant
This is the response I got from our ISP. I can't change any settings or will be cut off. So I guess I am screwed and can't play the game : )
Dear Jennifer Moulton,
Thank you for your request.
In my last email I said NO, changing it to AP mode (also called Bridge mode) will break your internal network, expose your devices to all SenaWave customers, and we would turn off your service.
You really only have two choices, find some workaround with the game developers or get a Public IP address.
Another option, not that I'm recommending it, is consult with our competitors on the UTOPIA network and see if one of them will provide you a Public IP address at no, or lower, charge. - michaelkenwardJan 05, 2023Guru - Experienced User
jmoulton1 wrote:
Would you be able to send diagrams/screenshots on how to change the Netgear to access mode? I will see if that solves the issue. Thanks!
How do I change my NETGEAR router to AP mode? | Answer | NETGEAR Support
But then this happens:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
- michaelkenwardJan 05, 2023Guru - Experienced User
jmoulton1 wrote:
This is the response I got from our ISP. I can't change any settings or will be cut off. So I guess I am screwed and can't play the game : )
That response sounds like complete junk. They clearly do not understand how this technology works.
The talk of a public IP address sort of confirms that.
I have given you a link on how you could try to put the ISP's device into bridge mode. If you try it and your connection still works, fine.
If not, then putting the R6220 into AP mode will have no impact on what the network sees at your end. That's the whole point.
Your other option is to find an ISP that does what customers want rather than imposing its ideas on everyone.
Have you talked to the people behind the game you want to use?
- jmoulton1Jan 05, 2023Aspirant
My thoughts exactly! I have tried reaching out to the game manufacturer (ubisoft) several times, but have not had any response back. I will keep trying. Here is an image of the tag on the DZS router. Don't know if this is the model number or not, but it was all I could find.
- jmoulton1Jan 05, 2023Aspirant
Here is another picture. I was only allowed to send one
- michaelkenwardJan 06, 2023Guru - Experienced User
Unfortunately, the pix mean nothing to me.
Did the link I sent earlier mean anything?
How to bridge mode DZS router | DZS Router Bridge mode H660EW-V - YouTube
You can narrow down the options by looking fir the things on the modem. Does it have a row of Ethernet ports on the back? Does it do wifi?
On the gem, is there a user community out there somewhere? Its equivalent of this place.