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Forum Discussion
R6230 GUI log on requiring me to create a Netgear account to proceed
I have done this dozens of times with previous models. I go through the manual configuration, I put all the settings how I want them. As soon as I connect the Internet port I am unable to log on. I...
cep10189 wrote:
When I am connected to the Netgear R6230 either through wireless or wired and when I issue the command ipconfig on my Windows Computer I am given an IPv4 Address, Subnet Mask, and Default Gateway. That helps me verify I am connected to the Netgear R6230 which has an IP Address of 192.168.1.1.
There is no need to mess around with things like ipconfig. That has nothing to do with your laptop. It is the IP address of your router. The laptop will have its own IP address assigned by the router.
cep10189 wrote:
On the other end of the Internet port is a Comcast modem.
What is that modem? The model number?
The way to set up your R6230 is described in the manual. (Link above.) The section Use the Internet Setup Wizard
is a good place to start. In your case, with the fixed IP address, the section Manually Set Up the Internet Connection
might be more useful
If you are playing around with different routers in your network, you can run into problems. If you do that then you should follow this:
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Thank you for taking the time.
Why does it think I need a Netgear account to setup my Router.
Nothing has given me an answer as to why I receive the message when I plug the Netgear R6230 into the Internet.
When I put in the following in a browser https:192.168.1.1 the URL I am redirected to is https://192.168.1.1/setup.cgi?next_file=BRS_sso_fail.html×tamp=16421
(and this message word for word)
Netgear account required
You must log in to create a NETGEAR account during installation. If you already created a NETGEAR account, click the Try again button, and then click the Log in here link on the Create Account page. If you do not have a NETGEAR account click the Try again button to create your NETGEAR account.
cep10189 wrote:
Why does it think I need a Netgear account to setup my Router.
It doesn't. If that was essential there would be many more messages here about this issue.
I suspect that you are doing something wrong. Hnce my questions.
For example, this doesn't make sense.
cep10189 wrote:
... when I plug the Netgear R6230 into the Internet.
What do you mean by that? What are you doing?
You don't plug the R6230 into the Internet. You plug the R6230 into a modem – we still don't know what that modem is – that you have already set up to connect to the Internet. But you have to do this in the right way.
I have told you where to look for the correct way of setting up a router. You have just come back with exactly the same question – answered already – that you asked in your first messages.
If you have just bought this R6230 then you have 90 days of free support that is intended to get you through the setup process.
I invite you to purchase one of these NETGEAR R6230 devices and check it for yourself.
I am not crazy and I have had 3 other individuals look this over and walk through the setup with me.
I have 3 of these devices in my possession and they all do the same thing, whether I set it up choosing the "Manual" Setup option or the "Genie" option. Same result I have to setup or log in to a Netgear account.
Once I enter or create an account that is required to continue, everything works.
My initial question still stands however I will modify the wording to better reflect the issue.
"Why am I required to set up (or log on with) a Netgear account to configure my Netgear R6230 device?"
So the key takeway is if you are using a static IP Address you might have to create a Netgear account to use the device.
Thank you and best of luck.