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R6300v2 dropping offline regularly

TristanX
Guide

R6300v2 dropping offline regularly

I have this problem that seems to have begun with the last firmware update. On regular intervals, between 30 and 120 minutes, the router stops responding. I get no errors anywhere I can find them, and it's def not the cable modem as I ran for two days hardired to the modem and did not drop. I am at a loss as to how to even start troubleshooting this, as the logs and whatnot give me no indication that anything did, indeed, go wrong., Any help would be greatly appreciated.

 

R6300v2 Latest Firmware

Windows 10 on clients mostly

Windows 10 Pro on one machine

Model: R6300v2|AC1750 Dual Band Gigabit router
Message 1 of 4

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DexterJB
NETGEAR Moderator

Re: R6300v2 dropping offline regularly

Hi @TristanX,

 

1. Please indicate the firmware version of the router.

2. Please make sure you do a factory reset every time you do a firmware update.

3. Does the connection drop on both wired and wireless connections via the router?

4. You can try changing the MTu values if the wired connection is affected. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/19863

http://kb.netgear.com/app/answers/detail/a_id/25675

 

Regards,

 

Dexter

Community Team

 

View solution in original post

Message 3 of 4

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TristanX
Guide

Re: R6300v2 dropping offline regularly

I'm really frustrated by  this, and just found out I have no support options as this was a replacement router for a previous one that failed. This is happening multiple times a day, every

single

day

 

This is unacceptable. I see a LOT of other customers are having this same issue, with no resolution, across multiple versions of your hardware. When are we going to see a resolution to this? this did not happen with this frequency or regularity until the recent security firmware update. PLEASE help, I do not want to have to throw this against the wall and get a different brand.

Model: R6300v2|AC1750 Dual Band Gigabit router
Message 2 of 4
DexterJB
NETGEAR Moderator

Re: R6300v2 dropping offline regularly

Hi @TristanX,

 

1. Please indicate the firmware version of the router.

2. Please make sure you do a factory reset every time you do a firmware update.

3. Does the connection drop on both wired and wireless connections via the router?

4. You can try changing the MTu values if the wired connection is affected. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/19863

http://kb.netgear.com/app/answers/detail/a_id/25675

 

Regards,

 

Dexter

Community Team

 

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: R6300v2 dropping offline regularly

Hi @TristanX,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 4 of 4
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