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TechLady's avatar
TechLady
Aspirant
Jul 24, 2016
Solved

R6400 AC1750 Smart WiFi Router -- Router update failed

Current version V1.0.1.6_1.0.4  New version V1.0.1.12_1.0.11               (Windows 8)  Several failures. Initiated update from Genie. Then followed instructions to log into router, go to Advanced/A...
SueQKY's avatar
SueQKY
Guide
Aug 13, 2016

TY- the microcell connection interruption recurred yet again. I thought I had taken care of the password compromise issue involving the R6400 back when informed about it, but apparently had not.  I reinstalled the firmware update, reset the router, then re-entered all the necessary configuration info as needed, including new passwords.  All seems to be working well at this point.  Not sure if this question is addressed in a different thread, which I'll check on - how often do you routinely change the password on your router/channels?

Thanks!

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 14, 2016

Hi SueQKY,

 

Good to know everything is working fine.

 

If you are referring to the WiFi password, there is no specific time on how often you should change it for as long as you make sure that it is only you or the people/devices you have authorized to connect to your network that have the information.

 

Regards,

 

Dexter

Community Team

  • SueQKY's avatar
    SueQKY
    Guide
    Aug 16, 2016

    Well, not only the wifi channel passwords, but the router password, as well.  Do you make changing that password part of your regular maintenance tasks?  And, sorry to say, the microcell isn't working once again.  Have asked for an exchange, perhaps something wrong with the device. All the indicator lights are lit except receiving signal from the router/modem, it just blinks. AT&T continues to remind me that microcells do not work well with satellite service, but I purchased it at their suggestion to improve my cell service. So by golly, since I had to pay for it, it WILL work :(

    Oh, and about the port forwarding? Would you point me to any links that would instruct me as to how to do that, if still recommended? I've searched the community posts, but they're a bit over my head in tech info. Don't have a clue which ports to use alternately, how to go about it, etc.

    Thanks-

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 17, 2016

      Hi SueQKY,

       

      What is highly recommended is changing the router password from the default one and have it different from your WiFi password.

       

      Port forwarding will require specific information from the AT&T such as the port numbers and protocols. If you already have that information, you may find the link below helpful.

       

      http://kb.netgear.com/app/answers/detail/a_id/24046

       

      Regards,

       

      Dexter

      Community Team