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Orbi WiFi 7 RBE973
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R6400 Router Intermittent Internet Issues

Pistolpete143
Aspirant

R6400 Router Intermittent Internet Issues

My internet provider says there are no issues on their side.  Netgear tells me there are no issues on their side.  If I use the ethernet cable straight to the laptop, with no router, I can connect to the internet.  If I try using the router and go wireless, all gadgets say connected to my wireless but no internet...what is wrong with my router?  All lights are correctly lit.

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 4

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DexterJB
NETGEAR Moderator

Re: R6400 Router Intermittent Internet Issues

Hi @Pistolpete143,

1. Is the router getting the correct WAN IP?

2. You can try MAC spoofing. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/1086

Regards,

Dexter

Community Team

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Message 2 of 4

All Replies
DexterJB
NETGEAR Moderator

Re: R6400 Router Intermittent Internet Issues

Hi @Pistolpete143,

1. Is the router getting the correct WAN IP?

2. You can try MAC spoofing. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/1086

Regards,

Dexter

Community Team

Message 2 of 4
Pistolpete143
Aspirant

Re: R6400 Router Intermittent Internet Issues

Updated firmware and it started working properly. This happens alot with this router so I will keep this link handy. Thank you for your help.
Message 3 of 4
DexterJB
NETGEAR Moderator

Re: R6400 Router Intermittent Internet Issues

Hi @Pistolpete143,

You are welcome.

Regards,

Dexter

Community Team

Message 4 of 4
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