R6400v2 and ReadyCLOUD issues

[liquid64]

Hi everyone.  I am having an issue getting my USB thumb drive to show up in ReadyCLOUD.  It shows up and works just fine with ReadySHARE (the CIFS/SMB share and HTTP/S protocol), however getting it to show up in ReadyCLOUD hasn't worked just yet.  I am running the latest firmware (1.0.4.122 on the R6400v2), and have sucessfully created the ReadyCLOUD login, and registered it (supposedly "sucessfully") on the router.

I have unregistered and reregistered several times on on the admin page, but it still says "No Volumes or USB Disks" when logging into http://readycloud.netgear.com. 

The only thing I haven't tried is factory resetting my router, however, I'd like to only do that at a last resort.  

I don't know if it's useful, but while logged into http://readycloud.netgear.com, if I click the refresh button, in Chrome's developer tools, I see a call to https://readycloud-api.netgear.com/client/entry/sendnml/1085478/dbbroker that responds with "Cannot authentificate user! User is not registered."

[liquid64 · Accepted solution]

I decided to go ahead and try factory resetting the router, and that did the trick.  I can now access the drive via ReadyCLOUD.   I've have the router for years and have never reset it, so I guess it was time to.

[liquid64 · Accepted solution]

I decided to go ahead and try factory resetting the router, and that did the trick.  I can now access the drive via ReadyCLOUD.   I've have the router for years and have never reset it, so I guess it was time to.

[michaelkenward]

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@liquid64 wrote:

I've have the router for years and have never reset it, so I guess it was time to.

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Did you check for new firmware while you were at it. A router that has been left alone for a while might be out of date.

[liquid64]

Thanks for the reply. Yes, I was running the latest firmware 1.0.4.122.