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Forum Discussion
No response from Netgear
Does anyone know what there is no response from Netgear regarding password reset. These should be manily automatic but nothing is this slow. Is there a know issue with extreemly slow response? ...
schumaku wrote:
To my knowledge, all Apps and applications like my.netgear.com or the Netgear Community Login are built on a single-sign-on system.
How do I reset my NETGEAR account password using the Orbi app?
Unfortunately, the original message said nothing about apps and applications.
The title "No response from Netgear" could have meant many things.
I have an RBH12 Orbi system with one remote. Its legacy but works fine and is working fine now. The issue is that using the iphone app I cannot log into it using the email address that it is registered with and the password that worked in the past. I had a power interruption which took it off line obviously, but on power return I get a log in error that the password or email address is incorrect. Both were working prior to the loss of power.
I selected password reset which was accepted and sent to Netgear but have not seen the verification email after an hour of waiting. I have verified it isn't in the trash or spam folder.
Can anyone tell me what can be done to restore the connection to the router using the app? Again the router is working fine otherwise.
Much thanks.