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mraler's avatar
mraler
Initiate
Jan 03, 2021
Solved

RBR40 says offline but the internet is working

I have the Orbi RBR40 with two satellites and the Fios wifi 6 router. They worked well and we had two wifi networks - but now the Orbi app is showing that the router is "offline".  But, my Orbi netwo...
  • plemans's avatar
    Jan 03, 2021
    its usually because you're using 2 routers on the network both in router mode. its called a double nat.
    https://kb.netgear.com/30186/What-is-Double-NAT

    options?
    1. put the fios in modem only/passthrough mode
    2. put the netgears IP address in the fios's DMZ
    3. put the netgear in ap (access point) mode.

    use only 1 of those options to fix it.