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Re: Router Problem with WIFI

Pablo777
Tutor

Router Problem with WIFI

Pablo777
Novice

I have Internet using Cat 5 cable but my other wireless divices like cell phones and TV's say:"Connected, no Internet. Please help.

 
Model: R6400|AC1750 Smart WiFi Router
Model: R6400|AC1750 Smart WiFi Router
Message 1 of 10

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Pablo777
Tutor

Re: Router Problem with WIFI

I bought a new router R6850 AC2000 and installed it correctly and all is well now. Thank you for your help.

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Message 10 of 10

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plemans
Guru

Re: Router Problem with WIFI

You have the R6400?

What modem/gateway is it connected to? 

What firmware is running on it? 

Is this a new setup? 
Or what changed to cause this? 

Message 2 of 10
Pablo777
Tutor

Re: Router Problem with WIFI

You have the R6400?  Yes

 

What modem/gateway is it connected to?  Twin Communications

 

What firmware is running on it?  V1.0.4.106

 

Is this a new setup? No, but I had to reset the router because of a storm.


Or what changed to cause this? If I need to cconnect a new TV or cell phone, I have to reboot the router before it will work on that device.

On my main TV, it says "Connected, no Internet".

Model: R6400|AC1750 Smart WiFi Router
Message 3 of 10
plemans
Guru

Re: Router Problem with WIFI

Twin communications is a company. 

what gateway/modem is the R6400 connected to?

Message 4 of 10
Pablo777
Tutor

Re: Router Problem with WIFI

Yes, I know. They have an antenna on a tall pole on my house. It has a cat five cable coming into a small box that looks like a power supply for a laptop. From tere another cat 5 cable goes to the input of the R6400. There is no lable on their box.

Paul

Model: R6400|AC1750 Smart WiFi Router
Message 5 of 10
plemans
Guru

Re: Router Problem with WIFI

Seems like we're running into a lot more issues lately with users of broadcast internet. 

Not sure if its because of more companies using it or what. 

If you connect a simple unmanaged switch to their box, are you able to connect mulitple devices ?

Message 6 of 10
Pablo777
Tutor

Re: Router Problem with WIFI

I did a factory reset and setup the router. Now all works except some iPhones and one laptop. Any ideas? I bought a R6850 AC2000 today and if we can't get the R6400 AC1750 working properly, we will replace it with the new one.

Model: R6400|AC1750 Smart WiFi Router
Message 7 of 10
plemans
Guru

Re: Router Problem with WIFI

Does it work if you put the netgear in access point mode? 

If it doesn't, factory reset will get you back to stock settings. 

Just checking to see if your ISP has any NAT running on their setup. 

Message 8 of 10

Re: Router Problem with WIFI


@Pablo777 wrote:

I did a factory reset and setup the router. Now all works except some iPhones and one laptop. Any ideas? 

 


That suggests very strongly that the problems are with the iPhones and one laptop. Wifi is a two-way process. Both parts have to cooperate.

 

Tried telling them to forget the wifi connection and creating it again from scratch?

 

 

Message 9 of 10
Pablo777
Tutor

Re: Router Problem with WIFI

I bought a new router R6850 AC2000 and installed it correctly and all is well now. Thank you for your help.

Message 10 of 10
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