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Router error message at shutdown of PC

HansPL
Tutor

Router error message at shutdown of PC

Hello:

 

I have started getting an error message when turning off or restarting my computer (PC, Windows 10). I have the latest router firmware.

 

Message:  Netgear USB Control Center; ControlCenter.exe; Application error.

 

The instruction at 0x00000000771EC240 referenced memory at 0x0000000000000004. The memory could not be read. Click on OK to terminate the program.

 

Router works at next startup, so I wonder what this can be. Any suggestions?

 

Thanks/Hans L

Message 1 of 11

Accepted Solutions
antinode
Guru

Re: Router error message at shutdown of PC

> Message: Netgear USB Control Center; ControlCenter.exe; Application
> error.

 

   That's a message on your computer about software on your computer.
It's not directly related to your router or its firmware.

 

> The instruction at 0x00000000771EC240 referenced memory at
> 0x0000000000000004. [...]

 

   That's what's known in the trade as a bug.

 

> Router works at next startup, so I wonder what this can be. [...]

 

   Looks to me like what it says: a run-time error in
"ControlCenter.exe", which seems to be part of some "Netgear USB Control
Center" package.

 

> [...] Any suggestions?


   Remove the "Netgear USB Control Center" package?  If you're actually
using it for something, then you might try installing it again.

 

> [...] I have the Control Center, but it does not seem to be able to
> control anything.

 

   "seem"?  None of that is a useful problem description.  It does not
say what you did.  It does not say what happened when you did it.  As
usual, showing actual actions (commands) with their actual results
(error messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

View solution in original post

Message 10 of 11

All Replies
plemans
Guru

Re: Router error message at shutdown of PC

What "router" are you using? That message is usually related to a usb device plugged into the computer. Like a wireless network card. 

 

Message 2 of 11
HansPL
Tutor

Re: Router error message at shutdown of PC

I added model in "Model" field, but just in case:

 

R6400|AC1759 Smart WiFi Router

 

Sorry I forgot to mention it.

 

Hans L

Model: R6400|AC1750 Smart WiFi Router
Message 3 of 11
plemans
Guru

Re: Router error message at shutdown of PC

Your pc is giving you that message? 

Message 4 of 11
HansPL
Tutor

Re: Router error message at shutdown of PC

Yes. I shut down the computer, and, as I remember it, one 'app' (the "Netgear" 'app') was holding up the shutdown, and I was given the option of forcing a shutdown.

 

Hans L

 

Message 5 of 11
plemans
Guru

Re: Router error message at shutdown of PC

Which app? 

do you use it? 

You could disable it on startup. Or uninstall/reinstall it. 

Message 6 of 11
HansPL
Tutor

Re: Router error message at shutdown of PC

Don't know which app. "App" came from this:

 

Error message:  Netgear USB Control Center; ControlCenter.exe; Application error.

 

Regards,

 

Hans L

Message 7 of 11
plemans
Guru

Re: Router error message at shutdown of PC

Do you have netgear genie installed? 

Do you use it? 

Try disabling it through your startup menu. 

Message 8 of 11
HansPL
Tutor

Re: Router error message at shutdown of PC

I can only find four links to Genie, but not an .exe or such. I have the Control Center, but it does not seem to be able to control anything.

 

Hans L

Message 9 of 11
antinode
Guru

Re: Router error message at shutdown of PC

> Message: Netgear USB Control Center; ControlCenter.exe; Application
> error.

 

   That's a message on your computer about software on your computer.
It's not directly related to your router or its firmware.

 

> The instruction at 0x00000000771EC240 referenced memory at
> 0x0000000000000004. [...]

 

   That's what's known in the trade as a bug.

 

> Router works at next startup, so I wonder what this can be. [...]

 

   Looks to me like what it says: a run-time error in
"ControlCenter.exe", which seems to be part of some "Netgear USB Control
Center" package.

 

> [...] Any suggestions?


   Remove the "Netgear USB Control Center" package?  If you're actually
using it for something, then you might try installing it again.

 

> [...] I have the Control Center, but it does not seem to be able to
> control anything.

 

   "seem"?  None of that is a useful problem description.  It does not
say what you did.  It does not say what happened when you did it.  As
usual, showing actual actions (commands) with their actual results
(error messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

Message 10 of 11
HansPL
Tutor

Re: Router error message at shutdown of PC

 removed the Netgear USB Control Center package and no longer get the error message. Thanks!

 

Hans L

Message 11 of 11
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