I had closed my spectrum account and my husband opened a new account so they provided a new modem. I have the netgear router that was using and working perfect until we switched modem. I am having trouble connecting the router to the new modem.
Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
I'll bite. What, exactly, is your "a new modem"? Maker? Model number? Is it actually a "modem", or is it a modem+router ("gateway")? Any useful information might help.
> [...] I am having trouble connecting the router to the new modem.
"trouble"? Cables don't fit, or some other kind of problem?
"not working" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions (commands) with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
That's not quite the bottom of the line, but I would not be amazed if whatever Spectrum gave you (about which I know nothing) were generally better than an R6260.
But many things might depend on what your (unspecified) "a new modem" actually is.
