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Orbi WiFi 7 RBE973
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Router not working rbr20

Ancti
Aspirant

Router not working rbr20

I have an orbi rbr20 with firmware version of v2.6.2.104

 

anyone having problem with this router?? I keep rebooting this router which I didn't' use to do before. This router keeps going offline on me. Initially I thought it was the WiFi but when I connect an rj45 directly to the router, it also doesn't have any internet. I connected my device directly to my modem and it has internet. I have replaced my cable modem with the same model arris tm822 which was the previous model too so I don't know what the issue is with this orbi router. It's only 10am and I already rebooted this thing twice. Seriously this is not a good user experience. Definitely something changed with this router.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 9
jholstein
Aspirant

Re: Router not working rbr20

I have the exact same problem. I just posted on another thread before I saw this one. (I searched first, but somehow didn't find this post until after I posted mine).

 

SOOOO FRUSTRATING...

 

I tried to revert the firmware back, and it won't let me revert the satellites, so I ended up plugging my old ASUS router in until I can get this resolved.

Message 2 of 9
Ancti
Aspirant

Re: Router not working rbr20

Yeah I've seen 2 others after I posted. And commonality for sure is the firmware. I think I provided enough information for them to troubleshoot this thing on their end. Hopefully they release new updates soon.

Message 3 of 9
jholstein
Aspirant

Re: Router not working rbr20

Have you been able to revert the firmware update?

I tried, but it won't revert the Satellites, only the RBR. The Satellites keep asking for a password.

Message 4 of 9
fmalloy
Luminary

Re: Router not working rbr20

Another thread which might help you:

 

https://community.netgear.com/t5/Orbi/RBR20-dropping-internet/m-p/2072646

 

I stayed on the old firmware and didn't update and I am so glad I did.

 

I'm never updating firmware until I see solid proof it's stable.

Message 5 of 9
jholstein
Aspirant

Re: Router not working rbr20

Thank you for the other link.

It definitely STARTED as a DNS issue. I was temporarily able to fix it by changing the DNS to 8.8.8.8 . But eventually, even that didn't work.

 

Ultimately, I spent an hour and reverted the firmwares back a version. I'll wait a while before upgrading the firmware to see if they can figure out the problem.

 

Such a frustrating couple of days... 

 

Message 6 of 9
Ancti
Aspirant

Re: Router not working rbr20

How is it going after you reverted the firmware?

Message 7 of 9
jholstein
Aspirant

Re: Router not working rbr20

All is good since I reverted. No trouble at all!
Message 8 of 9
Ancti
Aspirant

Re: Router not working rbr20

Thanks for the feedback! I rolled back my firmware for both my satellite and router so I shall see today and tomorrow. Thanks!

Message 9 of 9
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