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Routerlogin.net suspended my account.

trixkid89
Follower

Routerlogin.net suspended my account.

I was trying to get my security system to work on my phone and for some stupid reason tried to figure out why the Wifi was not making the connection.  I then had a popup wanting my username and password but was not on a secured site.  So I didn't enter it.  Then routerlogin.net suspended my account and said to contact your hosting provider for more information.  Who is my hosting provider and how the heck do I fix this.  Is it possible I got hacked???  I used routerlogin.net but Netgear Genie redirects me to the same place.  SO FRUSTRATED!!!

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DexterJB
NETGEAR Moderator

Re: Routerlogin.net suspended my account.

Hi @trixkid89,

 

1. What is the model number and firmware version of your device?

2. Accessing routerlogin.net will prompt you to enter the router's username and password to access the router UI/settings and does not have any ability to suspend any accounts.

 

Regards,

 

Dexter

Community Team

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Message 2 of 3

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DexterJB
NETGEAR Moderator

Re: Routerlogin.net suspended my account.

Hi @trixkid89,

 

1. What is the model number and firmware version of your device?

2. Accessing routerlogin.net will prompt you to enter the router's username and password to access the router UI/settings and does not have any ability to suspend any accounts.

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Routerlogin.net suspended my account.

Hi @trixkid89,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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