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Re: Serial number not valid after reset
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Serial number not valid after reset
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Re: Serial number not valid after reset
Hi Dixiemike,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. Have you tried clearing the cache on your browser or use a different web browser or device instead? What is the model of your router? Please do a full minute reset by holding the reset button while it's powered on then after a minute, release the reset then unplug the power cord of the router. Wait for 10 seconds then power it back on then try to set it up again.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
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Re: Serial number not valid after reset
@Dixiemike wrote:
After using the reset button to do a factory reset on my old, out of warranty, but functioning router, and then using "admin" and "password" to login, a screen asks for the router's serial number, which I enter correctly. I then always get a message that it "doesn't match what is stored."
Sounds like you may have hit the "password recovery" bug.
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
You say you have done this. But as @olympos1625 says I'd try again. If that doesn't work, tell folks what else is on the network.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
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Re: Serial number not valid after reset
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