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Orbi WiFi 7 RBE973
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Re: Turning off guest network

packrules9
Aspirant

Turning off guest network

After turning off my guest network, none of my other devices could connect to the router.  The message on our phones said it couldn't connect because of an "authentication error".  I turned the guest network back on and all the devices automatically reconnected to the router.

 

Why is this happening?  I'd like to delete the guest network since my guests are gone.  Confusing how this would have affected the access from the other devices.

 

Model: WNDR3400v2|N600 Wireless Dual Band Router
Message 1 of 6
FURRYe38
Guru

Re: Turning off guest network

How was Guest Network disabled? On the routers web page? 

Should be able to disable it there. I would forget any saved wifi profiles on the devices after disabling the Guest Network.

 

Then enure that you have WPA2 and AES only set on the router. Ensure the password valid is correct and no using too many special characters. Then try to connect your devices to the main wifi SSID name. 

Message 2 of 6
packrules9
Aspirant

Re: Turning off guest network

I turned it off on the Guest Network Settings page by unclicking the "enable guest network" box.

 

I didn't have any of my devices connected to the guest network.  As soon as I unclick the enable guest network box I can see them all drop off the network map.  When I check it again they all connect.  I didn't change the password or WPA2 or AES settings on the regular network or password.  I forgot the regular network on several of the devices and they still won't connect unless the guest network is enabled.  The funny thing is I've had the router for years and never used the guest network until this past weekend.  Now it seems I can only use it if I leave that network in place.

 

I even found that if I turn off SSID broadcast it also kicks off all my other devices. 

Message 3 of 6
FURRYe38
Guru

Re: Turning off guest network

I'd factory reset the router and set up from scratch with a web browser. Once it's setup, make sure the Guest Network if OFF and the main wifi network is configured. As a quick test, disable WPA2 on the router and see if the devices connect with open wifi, if so, go in and enable WPA2 and AES. 

Message 4 of 6
packrules9
Aspirant

Re: Turning off guest network

Hi - How does one do a factory reset?

 

Also - for the "quick test" you mentioned.  Did you mean before doing the factory reset?  I tried that and nothing changed.  Still killed my connections when I turned off Guest.

Message 5 of 6
cscott1
Guide

Re: Turning off guest network

For a factory reset there should be a small hole in the back of the router use a paperclip or toothpick to preform the reset hold it in for a few seconds until the lights on the router flash then power off the router or unplug it for a minute then plug it back in should be back to factory settingd.

Message 6 of 6
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