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Any help would be great. My r7800 has lost wifi functionality since last night. The frequencies are broadcasting and can connect but the connected device says 'internet may not be available'. Ive updated the firmware and defaulted the router, still not working. Ive also installed previous firmware and still not working. Its within the year time but tech support is trying to get me to buy the gearhead plan in order to troubleshoot it. According to them you must rely on the community for further assistance. So here I am. Any direction please.
OS: across multiple devices of all types. Thanks in advance
> [...] My r7800 has lost wifi functionality since last night. The > frequencies are broadcasting and can connect but the connected device > says 'internet may not be available'. [...]
If your (unspecified) "multiple devices of all types" can all connect wirelessly to your router, then what makes this any kind of "lost wifi functionality"? Have you tried a wired device? If you disconnected a perfectly good router from your ISP, then I'd expect a result like "internet may not be available".
So far, I see no evidence that your problem, whatever it is, has anything to do with your router. Perhaps if you had some/any evidence of a router problem, then you might have better luck getting a replacement router from Netgear.
> [...] Ive updated the firmware [...]
To what?
> [...] Ive also installed previous firmware [...]
Which was what?
What's between your router and your (unspecified) ISP? Some kind of modem or other?
What do the LED indicators on your router (or your modem?) indicate? What does its management web site tell you? Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual. Read. Look for "Troubleshooting".
