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I can connect to internet with modem but not with router per manual Troubleshooting Quick Tips Sequence to Restart Network
1. Turn off and unplug modem 2. Turn off the router and computer 3. Plug in the modem and turn it on. Wait 2 minutes 4. Turn on the router and wait 2 minutes 5. Turn on the computer
Internet LED never changes from amber to green. No connection to internet.
I have used a paperclip to reset router to factory defaults although this router is brand new. No change. Is the power on sequence correct or should I power on router first and then modem?
I tried your suggestion but did not have any luck. I decided to take the modem to a friends thinking maybe something with my modem was conflicting with this router. No luck there either.
Finally, after many unsuccessful attempts I decided to turn on the router first and then the modem. Success. Just to be sure, I read the instructions again and it clearly states to turn the modem on first. I did a complete reset, turned everything off, unplugged modem and router, plugged router in first until all lights except the internet LED were on and stable and then plugged in the modem. Again, success.
I honestly can't fathom why the instructions say to power up the modem first when that obviously doesn't work. After 2 days of failed attempts to get this working by following the instructions I had to do the opposite to get this device to work. Two days and hours of frustation. Unbelievable... I am not a happy camper.
The Ethernet MAC address that the router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened. They accept traffic only from the MAC address of that computer. This feature allows your router to use your computer’s MAC address (this is also called cloning).
•Use Default Address. Use the default MAC address.
•Use Computer MAC Address. The router captures and uses the MAC address of the computer that you are now using. You have to use the one computer that the ISP allows.
•Use This MAC Address. Enter the MAC address that you want to use.
After your suggestion I reset to factory defaults again, tried the power up sequence as outlined in the manual but internet LED stays amber and never turns green.
Thanks for your suggestion though. I appreciate it.
use same wired PC that you used when going direct. That mac was recognized and modem issued an IP. If you use same setup to setup router in internet setup it should work.
That PC is long gone along with my original wireless router. The ASUS model wireless router I had before this one worked fine with many PC's. I think I may return this one and go back to ASUS.
I tried your suggestion but did not have any luck. I decided to take the modem to a friends thinking maybe something with my modem was conflicting with this router. No luck there either.
Finally, after many unsuccessful attempts I decided to turn on the router first and then the modem. Success. Just to be sure, I read the instructions again and it clearly states to turn the modem on first. I did a complete reset, turned everything off, unplugged modem and router, plugged router in first until all lights except the internet LED were on and stable and then plugged in the modem. Again, success.
I honestly can't fathom why the instructions say to power up the modem first when that obviously doesn't work. After 2 days of failed attempts to get this working by following the instructions I had to do the opposite to get this device to work. Two days and hours of frustation. Unbelievable... I am not a happy camper.
