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Forum Discussion

srf2's avatar
srf2
Guide
Jan 06, 2021
Solved

extender suddenly not connecting

I have been using the EX6100 wifi extender for a while now without difficulties. All of a sudden on Saturday I started having difficulties with connecting to any devices (TV, laptop, tablet). I reset...
  • plemans's avatar
    plemans
    Jan 10, 2021

    have you tried hardwiring into it for setup using a pc/laptop?

    Also, try a different browser

srf2's avatar
srf2
Guide
Jan 10, 2021

I reset my extender: EX6100.

Unable to connect using wps

Started to use genie smart set up. I got the new extender set up page. I answered the questions and provided 2 security questions. I never got prompted for the "next" button so I could not continue with set up. 

What do I need to do to proceed with setting up the extender. 

plemans's avatar
plemans
Guru - Experienced User
Jan 10, 2021

have you tried hardwiring into it for setup using a pc/laptop?

Also, try a different browser

  • srf2's avatar
    srf2
    Guide
    Jan 14, 2021

    Thanks for the reply. I tried for a long time using different browers and devices. Finally, when I tried a different device it worked and I was able to set up the extender. 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 14, 2021

      Glad it worked for you finally!