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Orbi WiFi 7 RBE973
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extremely slow donwnload

rikity
Aspirant

extremely slow donwnload

20 days out of warranty my download speeds have dropped to 3.04 mbps wirelessly. Upload is 11 mbps

i have reset the router back to factory settings, disabled wmm and checked the mtu and still have the same problem.

Have flushed and renewed the dns 

We also have a router provided by the cable company for the tivo which gives me almost 60 mbps. 

I'm stuck, talked to net gear but with 20 days out of warranty all they wanted to do was sell me a support package.

I don't want to buy a new router but if I have to at this point it won't be a net gear

firmware V1.0.1.22 - windows 7 

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 6

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: extremely slow donwnload

Hi @rikity,

 

Please make sure you do a factory reset on the router after updating the firmware.

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 5 of 6

All Replies
DexterJB
NETGEAR Moderator

Re: extremely slow donwnload

Hi @rikity,

You can try re-flashing the router's firmware then reset and reconfigure the settings. The links below may help out.

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

Message 2 of 6
DexterJB
NETGEAR Moderator

Re: extremely slow donwnload

Hi @rikity,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 6
rikity
Aspirant

Re: extremely slow donwnload

Yes still having the problem. I downloaded the frimware, plugged my laptop into the router with a cat5 and did everything just you described. When I clicked install a warning popped uo saying that I was installing the same firmware, did I want to proceed. I clicked yes and installed it. After the router initialized my download spped dropped to .15 mbps.  Any additional ideas?

Model: R6300-2CHNAS|R6300-2CHNAS - Charter Carrier SKU
Message 4 of 6
DexterJB
NETGEAR Moderator

Re: extremely slow donwnload

Hi @rikity,

 

Please make sure you do a factory reset on the router after updating the firmware.

 

Regards,

 

Dexter

Community Team

Message 5 of 6
DexterJB
NETGEAR Moderator

Re: extremely slow donwnload

Hi @rikity,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 6 of 6
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