"kicks out your internet" in terms of what? Wifi quits broadcasting? wired devices disconnect? the router reboots? What actually happens? Kicks out my internet tell us nothing
have it reset button and unplugednetgear more then once to get it back no wifi conection has to be reconect thru service talked to netgear tech they say need virus program that they sell which is not true.useing windows 10 ie should not be kicking out my wiki. meaning your rotor will not conect as everything is good to my netgear r6400 but it stops there so it is with netgear i have problems with not my internet service. third time i have responded to quistions no response on any of them expect to hear something this time.trying to down load latest firmawear form netgear site useing genie. only pc. nothiing hard wired anything wireless will not connect need to reboot more then once to get it back. have pushed resrt button and un plugged it.what more do you need sent site i was using for download and what i was dowloading in note before
Just because a site has Netgear logos on it, does not mean that it was Netgear.
You may have heard of scams, where crooks set up fake sites that look like a real bank. Believe it or not, crooks do the same thing with other stuff: they set up fake support sites to try to get you to give them money.
kick out means wireless good to netgear but will not connect to any device says i am in airplane mode which i am not have to re set netgear to get back on internet
....have to re set netgear to get back on internet
Start from the beginning.
What are you doing?
Where does it go wrong?
Do you see any error messages?
What do the LEDs on your R6400 look like when this happens.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
ok i said it back wards when in try to down load firmware all devices no longer conect to netgear my rutor have to reset rutor to get conected again and no update, and i feel the same way my lap top says it is in airplane mode when it is not when i try to download updata for firmware so that it will not connect to rutor which is netgear r6400
isaid the firmware dowload puts my computer into airplane mode not the router what ejse to you need i told you were i got the down load from sent you pitcures of the steps waiting for a reply
what is not clear i go to netgear community the site i am on now try and download updated firmware to my lap top useing windows 10 while downloading puts my computer in to airplane mode have no conection to router with any device only way to clear it up i have to reset my router r6400. i think you do not know what to do as the download is a spam and you want me to buy something from you prove me wrong and give me an answer instead of exuses. any body with any knowlage would be able to get what i am saying with all the texts sent
If you follow the instructions and see any strange messages, then there is something wrong with your laptop. The infection may be there. It is not in the firmware.
We are going around in circles. If you do not understand what you are told, and cannot explain what is happening it in coherent messages, that is your problem.
