netgear cable modem cm1000

[PennyBear]

I have a netgear modem, nighthawk router, and orbi mesh network. Every day I lose internet and have to reset my modem. How do I know if this is a modem problem or something happening with my internet provider, rcn??

[plemans]

Cheat. 

directly connect a pc/laptop to the modem and just use that for a long enough period. 

If it drops, then its a line or modem issue. 

If it stays stable and continues to work, then its time to look at the router. 

[PennyBear]

I already know it is either the line or modem so that doesn't really help, but thank you.
Our TV is connected directly to the modem and I recently was connected when the problem occurred. The internet started to slow down and mess with the video, until there was no service at all. This happened before the wifi went out. Does that help with the diagnosis? Thoughts?

[plemans]

Do you have a screen snip of the modems cable connection page and event logs? 

[PennyBear]

What does this tell you?

[plemans]

photos have to be approved by a moderator and can take a couple days. 

click on "choose file" and add that route. I can see that one right away

[plemans]

do you also have the full cable connection page? 

it shows upstream/downstream link info

[PennyBear]

I googled what you asked for and this is what it said to do: https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router

Do you want me to do the same thing on a computer that is directly hooked up to the modem? Or do I need to obtain it a different way? Sorry Im new to all of this. 

Thank you for the help! 

[plemans]

when you log into the modem, you'll click on the cable connection icon. I attached the icon you click on. it'll show the cable connection info. 

[PennyBear]

I clicked on the icon you said. Attached is what i got. 

[plemans]

any splitters or signal attenuators in the coax line?
your have a lot of channels not locking.

check the line for damage, kinks, old/bad/cheap/corrorded connectors and replace them if there are. 

[PennyBear]

I went and cleared all the wires around it and tightened the connectors and now I have no internet. does this mean it's the cable or is it possible to over tighten the connectors. they seemed loose when I checked them

[PennyBear]

ignore last statement I got it working. it just took a minute. we will see if it happens next week but thank you that was very helpful!!

[plemans]

hope it gave you a better connection back to the isp