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I had a defective switch, so I contacted Netgear and they send me a free replacement. I'm trying to register the new switch, but it says "this serial number is already registered to another customer". Did Netgear send me a used switch?
I inquired your concern to the NETGEAR Support Team and it seems that the serial number of your GS324TP switch you got as replacement is already registered under your name. Kindly double check it on your end.
I'm trying to register the new switch, but it says "this serial number is already registered to another customer". Did Netgear send me a used switch?
This is a possible system error. Kindly send me a private message which includes the RMA number provided to you and the serial number of the switch you got as replacement. Then, I will inquire your concern to the NETGEAR Support Team.
I inquired your concern to the NETGEAR Support Team and it seems that the serial number of your GS324TP switch you got as replacement is already registered under your name. Kindly double check it on your end.
Netgear does automatically register replacement devices with the very same account the RMA was requested There is no need to register the device manually.
Thanks. I see it on my account as one of the registered switches. This is my first time doing an RMA, and I was not aware that they automatically register it. I'll send the old switch now. Appreciate all the help.
