This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I just got a GS108PEv3 and trying to update it to latest firmware, 2.06.10 (it's currently on 2.06.08)
I tried 2 browsers (Firefox, Chrome) and the file upload appears to happen, but the switch doesn't seeem to react at all to that. After several minutes, I open a new tab and open the switch page -- it's in loader mode and responds to reboot command.
Is there a way to use TFTP to upgrade it?
I don't have access to a Windows machine, so the ProSAFE software is out of the question
I'm able to access the switch via the web interface but the upgrade process still gets stuck with progress bar at 100, for many minutes (waited >10min). After that, I open a new tab and go to switch url -- it's still in loader mode -- and I select reboot. It reboots back to normal state with old firmware.
I read somewhere here that if I hold the factory defaults button for a while, it enters recovery mode -- will TFTP work from there?
If necessary, I can also open up the unit and use JTAG interface..
I tried to reset with 2sec and 30/5/5, the effect is still the same:
* I set the switch to loader mode and upload the update.
* The progress bar stays at 100% for a long time (10-15min) and I'm able to open the switch UI in a new tab. It's still in loader mode, so the options are to upload another file or reboot.
* After reboot, it looks fine but still has the old version, V2.06.08EN
What are the next steps? Is there a recovery mode for TFTP? Worst case, I could use JTAG inside the unit, just need instructions..
Thanks for the feedback. To further isolate the problem, let us try a different PC/laptop and kindly download again the latest firmware v2.06.10 here. If I'm not mistaken the file size of the zip file should be about 255KB. Then, perform the steps I indicated on the forum thread here.
Found an ancient laptop to try with. Firefox wouldn't open a file browser, but Chrome worked.
The browser showed "Uploading ..%" in the status for a few minutes, but quit around 50% (this took about 6min). I waited another 6min or so and tried to reboot the switch like before (from a new tab).
The switch now can't be rebooted to non-loader mode.
I apologize that the switch got broken while exhausting the troubleshooting steps. I suggest you to open a support ticket with NETGEAR Support at anytime here to process an online replacement. Be sure to upload a soft copy of the Proof of Purchase or Sales Invoice of your GS108PEv3 for warranty verification. If the hardware warranty is valid, an online replacement will follow.
To know more about the NETGEAR Warranty Return Policy, kindly access the article below:
