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Re: GS516TP Not Found using Smart Control Center

McRob1
Luminary

GS516TP Not Found using Smart Control Center

I am running the latest version of Smart Control Center and when I click on Network and pick discovery after a progesss bar saying it's discovering all devices, nothing is found.

 

I can link to the GS516TP running the latest firmware from a mac computer running safari with the IP address.  When I try that using Internet explorer V11 on a PC I get the beginings of a login screen that freezes and is blank.

 

Is there any wat to actually configure this switch on a PC?

 

Thanks 

Model: GS516TP|ProSAFE 16-port PoE Smart Switch
Message 1 of 16

Accepted Solutions
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

DanneA

 

Netgear will only provide support if I give them money on this switch.  I do not have an active support contract.

Even though this has never worked I do have a work around by using my Mac computer and a browser that can access the switch.

 

I don't plan on paying netgear money when I have a method to configure the switch.

 

I just wish their software actually worked.

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Message 15 of 16

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mdgm-ntgr
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

Have you tried other web browsers?

Message 2 of 16
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

What other web browser would you suggest on a PC.

 

I to get to the logon screen and I can type my password in.  The next screen looks like it is trying to log into the switch.  I see the Netgear logo and a logout prompt but nothing other than that with IE 11 and Edge.

 

All works fine on the Mac browser.

 

I have tried edge without any luck either.

Message 3 of 16
XavierLL
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

HI McRob1,

 

I would suggest the Firefox portable version as you can run it in your computer , you can download it from the following link

 

Regards

 

Xavier Lleixa

NETGEAR CBU PLM

Message 4 of 16
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

XavierLL

 

I tried Firefox and it does exactly the same thing as IE version 11.

 

 

Model: GS516TP|ProSAFE 16-port PoE Smart Switch
Message 5 of 16
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

I was able to get help from another computer expert.

After adding the switch IP address to the compatibility settings in Internet explorer I was able to make it work.

I am still not able to see the switch using Netgears software "Smart Control Center".

 

Maybe a firmware update of the switch is needed by Netgear?

Message 6 of 16
DaneA
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

@McRob1,

 

Kindly answer the questions below:

 

a. Is the operating system of the PC you are using Windows 10?  

b. Have you tried to isolate the problem using a Windows 7 PC?  

c. Is the PC you are using connected directly to the GS516TP switch?

d. Is the PC you are using has the same IP range as with the GS516TP switch?

e. What is the current firmware version of the GS516TP switch? 

f. Have you tried to right-click on the Smart Control Center utility then click on 'Run as Administrator' and check if that helps? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 7 of 16
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

DaneA Your Questions ar listed below.

 

a. Is the operating system of the PC you are using Windows 10?  

b. Have you tried to isolate the problem using a Windows 7 PC?  

c. Is the PC you are using connected directly to the GS516TP switch?

d. Is the PC you are using has the same IP range as with the GS516TP switch?

e. What is the current firmware version of the GS516TP switch? 

f. Have you tried to right-click on the Smart Control Center utility then click on 'Run as Administrator' and check if that helps? 

 

My Answers:

 

a. I have tried both windows 10 and windows 7.

b. Yes, I am currently using a windows 7 PC.

c. Yes, it is connected dirrectly to the switch.

d. Yes PC is 192.168.1.20 switch is 192.168.1.15

e. Firmware in GS516TP is 6.0.1.16 which I think is the latest version available.

f. Yes, There is no difference when running as administrator.

 

Message 8 of 16
DaneA
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

@McRob1,

 

Have you already set the Smart Control Center utility to be on the Allowed Programs?  If not yet, kindly check this link for Windows 10 and this link for Windows 7.  

 

If ever you have already set it on the Allowed Programs, kindly try to uninstall the current version of the Smart Control Center utility on your PCs then try to install a lower version of Smart Control Center utility like v1.1.3.1 then check if the GS516TP will be detected.  You may download the Smart Control Center utility versions here

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 9 of 16
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

DaneA

 

I first checked to see if Smart Control Center is on the Allowed Programs.  I found two instances of sccd that showed allowed for home networks.

 

I then uninstalled version 1.1.3.3 and installed 1.1.3.1 there was no difference.

I then uninstalled version 1.1.3.1 and installed 1.1.3.2 there was no difference.  sccd still showed up as a allowed program twice.

 

I am not able to detect the switch using Smart Control Center.

 

Any other things I should try?

Message 10 of 16
DaneA
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

@McRob1,

 

I believe that Smart Control Center utility also uses WinPCap.  Kindly access the article here and double-check the compatibility on both Windows 10 and Windows 7 as per the instructions indicated.  Let us know the result.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 11 of 16
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

I installed winPcap as requested using the compatibility mode on a windows 7 computer.  I then rebooted the computer and launched the Smart Control Center software ver 1.1.3.2 and had exactly the same results.

 

After selecting Discover the program says it's initilaizing with a progress bar and nothing is discovered.

 

Any thing else I should try?

Message 12 of 16
DaneA
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

@McRob1,

 

It seems that we have already tried everything and still same problem.  I suggest you to open an online case with NETGEAR Support at anytime.  Kindly state your concern and enumerate the troubleshooting steps we've tried to isolate the problem.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 13 of 16
DaneA
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

@McRob1,

 

I just want to follow-up.  Were you able to open an online case with NETGEAR Support about your concern on the GS516TP that its not detected on the Smart Control Center utility?  If yes, kindly keep us posted about the progress of it. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 14 of 16
McRob1
Luminary

Re: GS516TP Not Found using Smart Control Center

DanneA

 

Netgear will only provide support if I give them money on this switch.  I do not have an active support contract.

Even though this has never worked I do have a work around by using my Mac computer and a browser that can access the switch.

 

I don't plan on paying netgear money when I have a method to configure the switch.

 

I just wish their software actually worked.

Message 15 of 16
DaneA
NETGEAR Employee Retired

Re: GS516TP Not Found using Smart Control Center

@McRob1,

 

I'm sorry to know that the support warranty on the GS516TP has already expired.  However, for me, its better to manage the switch through its web-GUI via a browser.  But of course, it would be best to have the Smart Control Center utility work as well.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 16 of 16
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