I have a GS724TP network switch that has failed, but I cannot get any response from support or even get any kind of access to support after login to netgear. I have no extended contract of support and never want one. The unit is several years old and I was happy with it. I have even replaced it with an updated Netgear managed switch. I got a ticket number to my first attempt (Case Number - 40646755).
It is pretty obvious what's wrong. When I start the switch the power light is green and ports 1 to 20 light up momentarily on boot, but ports 21 to 24 don't light up. I cannot connect to the switch as, due to it failing to boot correctly, it has no IP address, no web interface etc. The factory reset does nothing when pressed for 3 secs, 30 secs, 10 minutes and rebooted whilst still held etc.
I have never updated the firmware since new, and cannot communicate with the device from a PC. I treid all the reset methods, looking for the default IP, pinged the IP - no response, and tried wireshark to see handshake, but all failed.
How do I get support, so as to get an RMA code to allow return under hardware warranty. I am in the UK and don't even see a UK support available, so will I have to send this to Australia if replacement is agreed?
Right now I am totally unimpressed with Netgear giving what appears to be a useless warranty that can never be activaed.
Solved! Go to Solution.
Re: GS724TP faulty, unable to get support to utilise hardware warranty
Thanks very much for the response.
So far I have contacted netgear via your link, with the case number that process generated, initiated an RMA, and expect a new unit soon.
I am told that the product is entitled to next business day delivery. On receipt - it will come with a return label to return my faulty item.
The link I received by email didn't open the RMA page for me to enter my details, so I had to do it again and give details over the phone. I assume this is only a temporary website issue.
I guess this can be closed now.