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Aspirant
Posts: 39
Registered: ‎2009-05-13
Accepted Solution

GS752TP - Slow Web Interface

Anyone else have this problem? The web interface is so slow as to almost become unusable. It loads the background then just hangs for a good 20 to 30 seconds. Sometimes it loads the buttons... sometimes it just sits with a blank background. When I do manage to get into the interface clicking on a button sometimes loads the data... sometimes it just sits there and I have to close the browser and start again? Anyone have suggestions? It is running the latest (also the initial firmware).

-Eric

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Aspirant
Posts: 4
Registered: ‎2014-01-29

Re: GS752TP - Slow Web Interface

I've been having this same problem for some time now.

As a "fix" \ "workaround" \ "bodge" I've used Firefox Portable 3.5.6 to update changes to VLAN\LAG settings.

This really isn't ideal, but does work.




/pokes Netgear with a big pointy stick!

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Aspirant
Posts: 323
Registered: ‎2011-03-25

GS752TP - Slow Web Interface-- Browser settings

To Eric,
I work in Netgear. I'm fairly sure the issue is browser related.

Can you study the linked articles
[URL="http://kb.netgear.com/app/answers/detail/a_id/23841"]

[URL="http://kb.netgear.com/ci/fattach/get/313/1379347578/redirect/1/filename/Webinterface%20not%20displaying%20properly%20on%20IE8_9_Firefox.pdf"]

Can you report back to the Forum with your comments and editions.

Thank you, Marto
NETGEAR ReadyNAS Former Employee-- Tech Support & Documentation
Contact Information: http://support.netgear.com/general/contact/default.aspx
Aspirant
Posts: 39
Registered: ‎2009-05-13

Re: GS752TP - Slow Web Interface-- Browser settings

Turns out there is some sort of javascript error. It is a modification not allowed error on line in 756 of globalFunctions.js. It gets triggered on several pages, but the first I found was the LAG config page. Netgear support seems to be ignoring me... but maybe they will fix it. Their response was to use IE6 to 9 in windows...

Pretty lame that they can't manage to support any modern browser on a brand new piece of hardware. Most likely will be using the Cisco 200 series in the future.
Prodigy
Posts: 8,868
Registered: ‎2009-01-27

Re: GS752TP - Slow Web Interface

Aspirant
Posts: 39
Registered: ‎2009-05-13

Re: GS752TP - Slow Web Interface

adit wrote:
Which browser are you using?


I have tried Firefox, Chrome, Safari, and Opera. All of the latest versions. Same error on all browsers.
Aspirant
Posts: 2
Registered: ‎2013-11-14

Re: GS752TP - Slow Web Interface-- Browser settings

EFaden wrote:
but the first I found was the LAG config page. Netgear support seems to be ignoring me... but maybe they will fix it. Their response was to use IE6 to 9 in windows... .


Has anyone had any luck in this, any tricks to get around it?

In any page that I want to see ports and select them individually, they are just not there. So LAG is where my main need is but I noticed it in Protected ports as well.

I have tried it in Safari, Chrome and Firefox in MAC OS X. (Firefox seems to work the best but definitely not perfect)

and Windows 7, Firefox, Chrome and IE9. I installed an old XP SP2 this morning to get to IE6 and it just didn't want to play at all.

I had assumed it was DOA and am waiting for a replacement but I am now thinking the next one will be the same.
Aspirant
Posts: 39
Registered: ‎2009-05-13

Re: GS752TP - Slow Web Interface-- Browser settings

mEDIEVIL wrote:
Has anyone had any luck in this, any tricks to get around it?

In any page that I want to see ports and select them individually, they are just not there. So LAG is where my main need is but I noticed it in Protected ports as well.

I have tried it in Safari, Chrome and Firefox in MAC OS X. (Firefox seems to work the best but definitely not perfect)

and Windows 7, Firefox, Chrome and IE9. I installed an old XP SP2 this morning to get to IE6 and it just didn't want to play at all.

I had assumed it was DOA and am waiting for a replacement but I am now thinking the next one will be the same.



From what I was able to figure out is that there are JS errors on several browsers which break the page. I was able to get it to work in IE8... but support just brushed me off saying browser "X" wasn't supported.
Aspirant
Posts: 2
Registered: ‎2013-11-14

Re: GS752TP - Slow Web Interface-- Browser settings

EFaden wrote:
I was able to get it to work in IE8... but support just brushed me off saying browser "X" wasn't supported.


That is better news for me as I cant get the web interface to work anywhere near properly in IE6, 7, 8 or 9.

I am hoping that this is now pointing to a dud unit.

In IE, the first page that loads after password entry is blank , system details etc, etc. In FireFox this page appears somewhat correct.
I am crossing my fingers it is just a DOA unit.

I have tried to flash the unit with the firmware again as per Netgear support request but does not make a difference.
Aspirant
Posts: 1
Registered: ‎2013-12-08

Re: GS752TP - Slow Web Interface-- Browser settings

EFaden wrote:
I was able to get it to work in IE8...


Thanks for the tip. I was having the exact same problem, and thank goodness I still have a VM sitting around running XP. Serious issue, Netgear, forcing customers to run antiquated browsers to manage their equipment...
Novice
Posts: 0
Registered: ‎2007-04-16

Re: GS752TP - Slow Web Interface-- Browser settings

Marto73 wrote:
To Eric,
I work in Netgear. I'm fairly sure the issue is browser related.

Can you study the linked articles
[URL="http://kb.netgear.com/app/answers/detail/a_id/23841"]

[URL="http://kb.netgear.com/ci/fattach/get/313/1379347578/redirect/1/filename/Webinterface%20not%20displaying%20properly%20on%20IE8_9_Firefox.pdf"]

Can you report back to the Forum with your comments and editions.

Thank you, Marto

The first article linked here takes you to a KB which instructs us to make changes to our browser which would slow all other Internet browsing down. I think that this really is an unacceptable expectation from Netgear. These switches should have their web server updated so that they can handle requests from modern browsers.

I am now in a position where I am having increasing difficulty accessing the VLAN pages on my smart switches from any browser at all.

When is this going to be fixed?
Jon :mad:
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Aspirant
Posts: 4
Registered: ‎2014-01-29

Re: GS752TP - Slow Web Interface

I've been having this same problem for some time now.

As a "fix" \ "workaround" \ "bodge" I've used Firefox Portable 3.5.6 to update changes to VLAN\LAG settings.

This really isn't ideal, but does work.




/pokes Netgear with a big pointy stick!
Aspirant
Posts: 1
Registered: ‎2014-02-07

Re: GS752TP - Slow Web Interface

I'm glad, that i don't need to install windows 98 with ie5 to configure my switch
Aspirant
Posts: 5
Registered: ‎2014-02-10

Re: GS752TP - Slow Web Interface

Thanks for this tip. At last I can configure my three new GS748TS switches.

With a five-year-old browser!? This is very poor, NetGear.
Aspirant
Posts: 1
Registered: ‎2015-10-27

Re: GS752TP - Slow Web Interface

I as well am experiencing this.  THe web interface is painfully slow.  Clicking on anything results in a 5-10 second wait, every time.  It's exhausting.  Yes, I've tried all the browsers.  Yes the problem exists with all of them.  With every firmware upgrade I hope that it will be fixed.  Alas, still, even with the latest, still slow.  I really don't fancy spinning up an XP machine just to manage my router...

Aspirant
Posts: 1
Registered: ‎2015-11-06

Re: GS752TP - Slow Web Interface

I also need to be able to configure LAG but cannot using any browser.

 

This is a real issue. 

 

Can netgear tell me exactly what browser and version is supported since none of the big 4 browsers arent?

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