Switch losing VoIP settings on reboot

[rjp1977]

Hi

When we reboot these switches for updates or moving the VoIP are lost. Do the configs have to be saved on another page? I've had a look around, but I can't see any other options.

Thanks.

Richard

[DaneA]

@rjp1977,

Welcome to the community! 🙂 

Was everything working fine before? 

What is the current firmware of your S3300-28X-PoE+ switch?  If ever its not yet the latest version, I advised you to update it.  The latest S3300-28X-PoE+ firmware is v6.6.4.26 and you can download it here.  Then, observe if the same problem occurs.  If the same problem occurs, perform a factory reset then reconfigure the setting from scratch and observe again if this fixes the problem. 

Regards,

DaneA
NETGEAR Community Team

[rjp1977]

Hi DaneA

Thanks for that. It is at the latest version. I will try to reset it and see if that works. We have a few more that also seem to do the same thing as well.

Thanks.

Rich

[rjp1977]

@DaneA 

Hi

I've done a bit more research and it appears to be the same issue as the one below that was never resolved.

https://community.netgear.com/t5/Smart-Plus-and-Smart-Pro-Managed/GS324TP-VLan-setting-changing-upon... 

Thanks.

Richard

[DaneA]

@rjp1977,

If the same problem still occurs after you did a factory reset (and setting it up again from scratch), I advise you to open a support ticket with NETGEAR Support here at anytime for a hardware check.  

Regards,

DaneA

NETGEAR Community Team