Can't access or rename FamilyLibrary

[Zyberchief]

Hey there

I have a Netgear Stora device, serving me for some years now, and this is my 2nd factory reset, because it after a while of running ok simply just stops showing on the "smart tv"... so I have already made the reset with the pin in the back, flashing lights and what not; and I have set it up with the StoraSetup program, so my computer can find it..

Problem is, the new FamilyLibrary, MyLibrary and MyComputer is not the same name as before, so even after I login to the damn thing and see the 3 folders, I can't access them... computer says: Not the right name. And I cannot rename them!

About a year ago I found a sollution with help from Netgear, but my support ticket has been closed, so I cannot find the asnwer, and maybe this window 10 upgrade has also changed the procedure...

Anyways.. does anybody out there know how to rename the FamilyLibrary, MyLibrary and MyComputer folders?

[DexterJB]

Hi @Zyberchief,

1. Are you able to access the folders through mystora.com?

2. Did you set it up with the same credentials/log ins as before?

3. Have you tried using the Stora Agent?

4. Have you tried mapping the drives again?

Regards,

Dexter

Community Team

[Zyberchief]

Hi Dexter

In short:
Yes, yes, yes, no.

Tell me more about this mapping business 🙂

[DexterJB]

Hi @Zyberchief,

1. Have you tried renaming the folders through the mystora.com UI?

2. You may refer to the this link on how to map your network drive.

Regards,

Dexter

Community Team

[Zyberchief]

Hi again

I cannot rename the FamilyLibrary from either mystora.com or windows.

[DexterJB]

Hi @Zyberchief,

This is very unusual. I strongly recommend backing up your data by connecting the hard drives to a computer that runs Linux or by using a third party software that allows you to read the Stora file format. Once you have the files backed up, you may check the link below for other recommended steps and see if it is an option for you.

https://community.netgear.com/t5/Stora-Legacy/Re-flash-your-NetGear-Stora/m-p/264219#M441

Regards,

Dexter

Community Team

[Zyberchief]

I already did a re-flash..

[DexterJB]

Hi @Zyberchief,

Was the re-flash successful? Does the issue persist?

Regards,

Dexter

Community Team