Yes, I cant finalise the setup. Cant go past admin account creation, the submit button is ineffective and half the time the setup wont just work. The web server beeing non responsive.
If these solutions do not resolve the problem and the problem is related to:
Failing updates Missing Web UI Error messages within the Web UI Media Servers Samba acces
Version after reflash: 2.5.1
Re-flash your Stora:
Procedure
• To put the device into recovery mode first power off the device. • Push and release the power button, time 15 seconds(exactly), then press and hold the reset button while bootup continues. • The bootup process will take approximately 30 seconds and the blue LED will be blinking during that period. • As soon as the recovery mechanism kicks in, the blue light turns off and HDDLED1 will turn orange. The reset button can be released at this point. • Then the device will request a DHCP lease and try to get an IP o If an IP is obtained, HDDLED2 will also turn orange for 1 second. o If no IP is assigned the following pattern will be shown on the leds and the recovery mechanism will stop. Power LED Off -> HDDLED1 and HDDLED2 will blink 3 times together -> All LEDs off • Once network is up, the download and burn process will begin. During the download procedure the LED behaviour is: Power LED Off -> HDDLED1 and HDDLED2 will turn on and off in turns • The download and burn will take around 4-5 mins with a fast connection speed. • Once the download and burn is done: o If the burn is successful, all LEDs will turn on for 5 seconds and then the device will reboot normally o If the burn fails the LED behaviour will stay as follows and the recovery mechanism will stop Power LED On -> HDDLED1 and HDDLED2 will blink together
Once this is completed you will be able to re-register your Stora with the same product key and Stora name. To recover your data, recreate the same user accounts.
If the issue persists, please contact support.
Cheers, Roby!
As with all the other issues, doesn't work Stora all 3 lights blink
after re-flashing my stora, its still impossible to connect. The problem started after a power failure, I couldn't connect to my stora anymore. I can ping to the stora, but it doesn't show in any webbrowser. Also when I check the router, it shows up. The agent also doesn't connect, so I am out of options.
I really am at my wits end with this I have all the usual problems with my Stora network dropping out losing connection, not seeing files, not being able to update etc, I have tried the hard reset I have tried the diagnosis software pretty much everything so I thought what the heck I will try to re-flash. After many attempts I finally had the wife using a stop watch to count down the 15 seconds and it finally worked. I have got to the setup stage and now it is saying that I have not got enough space on the HDD to create an account (Iknow that there is at least 150gb left) is there anything that I can do? or have I lost all my data? to say this is supposed to be a consumer item that is simple to use it is a pretty poor device. Cheers Si
Well after more searching through the forums (Roby you really do appear to be single handedly supporting the Stora) I have managed to complete the set up by powering off removing the Hdd and completing the registration. However I now have a fully updated stora that still cannot access the folders on the HDD!!!!!! I am getting the errors I was getting before this long and winding journey! via LAN I can see the STORA but get the error 0x80070035 The network path was not found on all the folders. In the web interface when I go to Media Library I am getting a red pop up box saying STORA error could not connect to server when I click off this I am getting a spinning icon and loading in the folders etc. Can anyone suggest any ways of getting my data from the HDD before I take a hammer to this damn thing! I really need the data from the disk.
I managed to reflash my Stora MS2000 successfully this morning using Roby's instructions (thanks Roby!).
The only minor problem was the need to create and then log on with a new User Name. I then went into Preferences, selected my original User Name and re-entered the original password. I then logged out and logged back in as the original User and deleted the new, temporary, User.
All data is intact on both disks.
I needed to do the reflash after I made the fatal mistake of trying to update the firmware from version 2.3 using the option in the web interface. The first update went fine but it seems that updates are applied sequentially rather than each update bundling all the earlier updates and the web interface showed that another update was available. I went for it again and lost the web interface for my trouble!
The Hard Reset option didn't work unfortunately.
I feel sorry for non-technical users trying to deal with this device...
Hi, I just bought a Stora NS2000. During setup Step 1 I get a http 404.0 error. Since I'd tried everything else I went the reflash route. Everything proceeded normally to the point of power led off + hdd lights alternating.
While I was not looking it then showed power led flashing fast with hdd1 light orange, which I assumed was normal for powering on. I've left it like that for about 5 minutes then tried a power off for 5 seconds which has no result.
I left the HDDs in. I've done it twice, recently. Be aware that it will get you back up and running, but in my case with the previous firmware (2.3.3 I think). Updating is simple afterwards though. Also the time taken to download and re-flash is seriously optimistic in the instructions, 4-5 mins should read 45mins! I'm not on a particularly slow connection. Don't worry if it seems to be taking ages, just let it do its thing...
Good luck!
I've left it to "do its thing" overnight, and no luck. The HDD lights flash, and seem happy to do so forever...
The reason I got into this thread is that my blue light is flashing, and the on/off button does not seem to work (so rebooting means taking the power plug out), hard reset does not seem to do anything much (except start the HDD flashing), and my Stora seems dead to the world.
Any ideas? Support say it's a software fault (which I am not covered for). I say this is an appliance, and so after resetting, I should be able to restart it, no?
Oh! Clearly an IP address has been assigned - `nmap -sT ` returns:
Not shown: 984 closed ports PORT STATE SERVICE 25/tcp open smtp 80/tcp open http 110/tcp open pop3 119/tcp open nntp 143/tcp open imap 465/tcp open smtps 514/tcp filtered shell 563/tcp open snews 587/tcp open submission 993/tcp open imaps 995/tcp open pop3s 3128/tcp open squid-http 8008/tcp open http 8080/tcp open http-proxy 8081/tcp open blackice-icecap 8888/tcp open sun-answerbook Nmap done: 1 IP address (1 host up) scanned in 106.44 seconds
1) Do I need a new installation disk? Or will this work anyway? 2) When you set up the orginal user name and password the data is still there? 3) Does it matter if the drives were set up in RAID format before the reset? I can't get access to the device. So, I clearly cannot turn RAID off.
Thx.
robyb wrote:
Hey guys,
This solution has already been passed around this forum, but Ill make it easy to find.
If these solutions do not resolve the problem and the problem is related to:
Failing updates Missing Web UI Error messages within the Web UI Media Servers Samba acces
Version after reflash: 2.5.1
Re-flash your Stora:
Procedure
• To put the device into recovery mode first power off the device. • Push and release the power button, time 15 seconds(exactly), then press and hold the reset button while bootup continues. • The bootup process will take approximately 30 seconds and the blue LED will be blinking during that period. • As soon as the recovery mechanism kicks in, the blue light turns off and HDDLED1 will turn orange. The reset button can be released at this point. • Then the device will request a DHCP lease and try to get an IP o If an IP is obtained, HDDLED2 will also turn orange for 1 second. o If no IP is assigned the following pattern will be shown on the leds and the recovery mechanism will stop. Power LED Off -> HDDLED1 and HDDLED2 will blink 3 times together -> All LEDs off • Once network is up, the download and burn process will begin. During the download procedure the LED behaviour is: Power LED Off -> HDDLED1 and HDDLED2 will turn on and off in turns • The download and burn will take around 4-5 mins with a fast connection speed. • Once the download and burn is done: o If the burn is successful, all LEDs will turn on for 5 seconds and then the device will reboot normally o If the burn fails the LED behaviour will stay as follows and the recovery mechanism will stop Power LED On -> HDDLED1 and HDDLED2 will blink together
Once this is completed you will be able to re-register your Stora with the same product key and Stora name. To recover your data, recreate the same user accounts.
After carrying out your instructions my Stora still blinks Blue, when I held down the reset both HDD’s flashed green then went off only the blue flashing continued. I have tried the Selfcheck to no avail and the hard reset doesn’t work either - any idea’s?
Stora stopped a month ago. Same as others above - 2 drives green lights, blue light flashing. So after reading the thread I followed reflashing procedure. Left it overnight with alternate lights flashing green-orange on a 250kbps connection but no signs of life.
It had a failed update which I over-rode the past year - so assuming last time updated was july 2011 what version was I probably on, and what is my best course of nextaction?
This solution has already been passed around this forum, but Ill make it easy to find.
Before re-flashing your Stora:
-Run SelfCheck update. -Hard Reset your Stora.
If these solutions do not resolve the problem and the problem is related to:
Did the Selfcheck it doesn't do anything. Just tells me to reboot my Stora which I do but nothing happens. I've done the hard reset, if I click on the stora it asks for a username and password but none work. I know I need to set up a new username and password by running set up but the set up doesn't work either. It won't take me to the set up wizard.
I have noticed that my stora is on Version 1.3.3.1073 but keeps telling me it is up to date. How do I manually change this as this could be the root of all my problems?
Hi,
Is this not the version of stora agent your using and not the firmware of the stora?
In the web GUI click on "about" in he bottom left of the screen and this will give the firmware of the stora.
Right clicking on the stora agent tray icon and selecting preferences will give the version of stora agent you are using.
:)
So the symptoms are every time I try to log on to Stora Agent on my PC I get an invalid user or password.
Stora is not showing in my network and I cannot use mirror.
If I go to www.mystora.com - no problems with logging on - but not a gr8 piece of software to be working with.
On my laptop I can access stora agent, mirror ans stora appears on my network.
I tried all the usual remedies - removed software, hard reset, soft reset and every time it tells me my that my network already exists. :confused:
I am now 1 hour plus into a re-flash.
If this is what you have to do correct this problem I would humbly suggest that the designers of this piece of hardware need a serious good hard look at themselves.
And I am into my second day of owning this piece of hardware,:eek:
After 12 hours of flashing orange and green I pulled the plug - but not after a very unsuccessful call to Netgear support - over 30 minutes and tossed from pillar to post.
When boot normally I have the blinking blue light 4-5 times and a second of no light, after it repeats. All these with two static green lights.
I tried to re-flash, first time I could enter, but it took 15 hours and it was still in the process of "downloading" (orange light changing from HDD1 to HDD2), so I turned off power.
Now I try again to start process but it stucks on getting in the IP address (orange light static) when I check on the router the IP address has been assigned by DHCP.
I do not know how to proceed...
I called Netgear support and they told me my guarantee has expired 80 days ago...
I've had a problem a few times where the Stora doesn't send a DHCP request & have fixed it in the past by reflashing. It's happened again whilst I've been away for a few day sand I tried to reflash it today. This has not been successful on numerous attempts. I follow the procedure & hold the reset button in after 15 seconds (timed exactly). It always ends up with the blue LED out, HDD1 LED solid orange & HDD2 LED solid green. The router shows no DHCP lease was requested. I've also reset it to factory defaults, (which never fixes the DHCP issue) prior to running the flash recovery procedure. Does anyone have any ideas?
Several weeks ago my Stora lost the Web UI (garbled characters) but I can still access it locally. I have followed the instructions (several times) at the top of this thread but I can only get as far as all three lights flashing continuously, and the only way I can stop them is to unplug it from the mains. I have noticed there is a reset option on the CD-ROM that came with it. Would this re-flash it as well as resetting it? If it won't re-flash it I assume I wouldn't be able to re-enter the user details as the web interface is missing.
As a matter of interest, has anyone actually managed to re-flash at the first attempt, as reading the comments on here it would appear to be riddled with problems.
I am unable to connect to my Stora. When I boot it up, it settles to what looks like a normal state (Power LED blue, HDD1 and HDD1 LEDs both stable green). However, I am unable to connect to the device from any PC. Additionally, the device does not show as active on the connected devices in the router.
As per the instructions at the head of this thread, I have tried: - Running the SelfCheck software - Hard Reset the Stora both with no change to the above situation, and now I have: - Re-flashed the Stora (I am unsure of the firmware version as I can't connect to it).
Having done all of these things, the Re-flash does not get to the HDD1/HDD2 flashing orange/green state that indicates downloading (or any of the other described states), but rather goes directly to Power LED off, HDD1 permanently orange and HDD2 permanently green.
Has any body else experienced this, and does anybody have any suggestions as to have to get my device to connect successfully again? Many thanks.
