Reply
Tutor

Re: Reflashing a NetGear Stora

Today I successfuly flash Stora . After 2 weeks Stora works

Message 26 of 32
Tutor

Re: Reflashing a NetGear Stora

Now prblem is

There was an internal error when registering your HipServ device.
The problem has been logged for the Central Server admimistrators' reference.
Please try again later.

unable to get database handle: Unknown MySQL server host 'netgearcsdb.c7neb0etvhdd.us-east-1.rds.amazonaws.com' (0) at /usr/sbin/cpe-register.pl line 70.
Message 27 of 32
NETGEAR Moderator

Re: Reflashing a NetGear Stora

MyStora is back up. Can you confirm for us that your systems can reconnect to Stora servers?

Message 28 of 32
Guide

Re: Reflashing a NetGear Stora

Hi @kohdee

 

It's looking slightly better, I can now connect to my stora via it's IP address on my PC but I'm having the same issue as the guy above.

 

After I put in my product key and STORA name... 

 
Registration

Not Completed

Your Stora was unable to register itself with mystora.com. Please consult the error message below, and email support@netgear.com if necessary.

There was an internal error when registering your HipServ device.
The problem has been logged for the Central Server admimistrators' reference.
Please try again later.

unable to get database handle: Unknown MySQL server host 'netgearcsdb.c7neb0etvhdd.us-east-1.rds.amazonaws.com' (0) at /usr/sbin/cpe-register.pl line 70.
Message 29 of 32
Tutor

Re: Reflashing a NetGear Stora

Just a heads up that I have now successfully re-flashed my Stora as well as re-registering and setting it up with complete access to all my files/folders again.

 

Thanks to those at Netgear that supported us through this even though it was a 3rd party problem.

Message 30 of 32
NETGEAR Employee Retired

Re: Reflashing a NetGear Stora

You're welcome!

Thanks for confirming it's now working again for you.

 

Whilst the server is up that's pretty much all we can do.

View solution in original post

Message 31 of 32
Guide

Re: Reflashing a NetGear Stora

all seems to be working again now, thanks very much @mdgm-ntgr & @kohdee :-)

Message 32 of 32
Top Contributors
Discussion stats
  • 31 replies
  • 13319 views
  • 8 kudos
  • 10 in conversation
Announcements