We've created a self-serve Diagnostic and Repair Tool for your Stora which searches and replaces bad system files.
You should run the Stora Diagnostic and Repair Tool when experiencing any of the following symptoms:
- No www access to your Stora - No samba access to your Stora - Your Stora doesn't appear in your UPnP DLNA client - Unable to apply updates - Bad file permissions (can't be seen in web UI) - USB backup is stuck - System proxy error
Ok, we had a power cut here yesterday, When I powered up my PC I noticed there were no lights on the front of my Stora.
Pressed the power button on the rear.. flashing blue that eventually went steady but now one green light 🙂 but one orange light 😞
Have tried unplugging stora and reconnecting to network. Rebooting the netgear router. None of it makes any difference and I can't access the stora. The good news is that the stora name IS appearing in my list of network devices, but when I click on it, it says: 'Stora is not accessible.. make sure you have permission etc".
Have rebooted the PC numerous times.
Have tried everything including the diagnostic and repair tool. None of it has helped. I can't seem to access the stora by any method - even tried right clicking on system tray icon to 'login' or 'explore folders'. Any thoughts anyone?
A little over a year ago (nov/dec 2010) I had the problem many of you are talking about (blue led flashing and hdd led solid green).
Back then I tried to reset as described by Roby, seached the internet for a solution for weeks, without anything working. When I finally gave up and wanted to RMA the thing, the company where I bought the paperweight no longer exsisted 😞
Angry and with a lot of other stuff on my mind I put the Stora aside and forgot about it.....until now.
Just to be absolutely sure it still was FUBARed, I fired it up to see if the problem was still there....and of course it was still there. I tried the reset procedure again without any luck. Visited Netgear.dk (I live in Denmark) and clicked on the "Support" just to get a "Page not found" :mad: I finally found the Danish support phonenumber and called. I talked to a nice lady in english and she open a case and sented me an e-mail with a link to the posted diagnostic/repair tool.
The problem is that I have no access to the stora...I can't see it on the network, through the browser etc. So the tool couldn't find the stora either. I've noticed that on the network port on the back on the stora there are no lights (flashing nor solid), but the light on the port on my router turns on when turning on the stora. I have tried about 5 diff. networkcables all with the same result.
Only Idea I have left is to update the firmware manually, but is that possible? and how?
Hi, I have tried using the diagnostic tool due to my Stora not accepting update hbs-5043.upd When inserting my product key the diagnostic tool says it is invalid. How can I progress as I am still unable to access my music files on my Stora using itunes?
My problem is that I can't log into the user interface, so I can't get the product code to run the diagnostic tool. Is there anywhere else I can find it?
My problem is that I can't log into the user interface, so I can't get the product code to run the diagnostic tool. Is there anywhere else I can find it?
Hi, I followed the instructions but I'm unsure how to verify the self check tool has been installed, or how to use it.
Additionally, I try to update my firmware to hbs-5037, but after downloading and attempting to apply the update, it says update failed. How can I update?
Third problem (which I was hoping would be fixed by the above), I have the Stora plugged into a router connected to a Sony Blu Ray player (bdp-s370). Some days it's visible, some days it isn't. It seems to be reflected on my computer. Not sure if this problem is stora or sony related?
Hi, I followed the instructions but I'm unsure how to verify the self check tool has been installed, or how to use it.
Additionally, I try to update my firmware to hbs-5037, but after downloading and attempting to apply the update, it says update failed. How can I update?
Third problem (which I was hoping would be fixed by the above), I have the Stora plugged into a router connected to a Sony Blu Ray player (bdp-s370). Some days it's visible, some days it isn't. It seems to be reflected on my computer. Not sure if this problem is stora or sony related?
Cheers, thanks for your help.
E-mail your Stora name, an admin username and password to support@axentra.com . We'll get your device updated.
Thanks again for the response. The recovery fixed the problem of my DLNA receiver being able to find the Stora, but now NO data is visible on the Stora through any DLNA device, whereas I CAN see and use the data if I go to the IP address or through My Computer / Windows. Is it worth another recovery procedure or are my settings possibly now incorrect?
Thanks again for the response. The recovery fixed the problem of my DLNA receiver being able to find the Stora, but now NO data is visible on the Stora through any DLNA device, whereas I CAN see and use the data if I go to the IP address or through My Computer / Windows. Is it worth another recovery procedure or are my settings possibly now incorrect?
Thanks again.
Did you wait for the DLNA indexes to be re-built? This takes a while.
Often a simple re-boot of the Stora will fix this issue.
"Please reboot your device for the diagnostics and repair update to be applied. Once the Stora is powered on, wait for the power LED to stop blinking then power off the Stora again by holding the power button for 5 seconds. Power on the Stora one more time and wait for the power LED to stop blinking. Login and verify the behavior, if the issue persists please contact Netgear Support."
Nothing happens! It is still on an Orange light for HDD and flashing blue.
Yeah, but I can't even get that far into my stora to see the product code. I get an authorization error after I type in the login info. How do I reconfigure the device?
How long did you wait? The reflash takes some time, especially if you have a slow Internet connection.
Over night.
Well, now I have got to the situation where the blue light stays steady AND the HDD light is green - Problem is that when I use the CD to reinstall the users, it says I need more that a few K (in memory) to set up accounts.
But before doing all of this I could see the HDD had 79 gigs free but just wouldn't let me access the damn thing.
Thank you vey much, it works. Now I have only problem with the mirror desktop 🙂 But I have restored my router and firewall and much more so I am glad that my computer works at all! Many thanks again!
We've created a self-serve Diagnostic and Repair Tool for your Stora which searches and replaces bad system files.
You should run the Stora Diagnostic and Repair Tool when experiencing any of the following symptoms: ....
Hi and Thank you for the tool. I tried it and it was a bit scary though! Everything fine after the first reboot (after a few minutes blinking green and blue), but after the *second* reboot, it ended up with solid orange and blinking blue led for a couple hours! So I had to pull the power off to reboot. Now it works fine!
However, my question is: as my Stora was already up to date with the latest firmare, in this case does the Tool do anything else, or does it just force the latest update?
Hi, My Stora 2110 is blue, green, green, but could not see it in the network. I can log in but cant do anything (I pressed disk management and returned error). How can I proceed? I have already turned it off and on 3 times. Thanks. Renato
