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Orbi WiFi 7 RBE973
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A6210 Wireless Adapter Keeps Uninstalling

daniel_rydell
Aspirant

A6210 Wireless Adapter Keeps Uninstalling

So. I'm out of options, and I'm pretty much out of time. 

I have an A6210. I've never had any issues with it. All of the sudden, it's randomly losing its connection to my computer. Not the internet connection; that's a side effect. It is literally saying it is not installed. Yet, when I restart my PC, it finds it. I'm running Windows 10, I know that's the bad sauce when it comes to this wifi adapter, but I'm unable to hardwire right now. I need this working. It seems to lose the adapter no matter what, but when I start a large download is when it seems to happen quicker. 

I've got an interview for a work at home job. They're going to want to see my tech setup. I'm normally on top of this. I can't figure out where I'm going wrong, or what's going wrong. I can't easily afford to replace the dongle. Please help.

Model: A6210|AC1200 High Gain WiFi USB Adapter
Message 1 of 4
Blanca_O
NETGEAR Moderator

Re: A6210 Wireless Adapter Keeps Uninstalling

Hi @daniel_rydell

 

Welcome to NETGEAR Community! 

 

May I know if you already tried to uninstall and reinstall the driver? If not, please do so and install the latest driver 1.0.0.39 https://kb.netgear.com/000058840/A6210-Software-Version-1-0-0-39

 

Did you try connecting the adapter to a different USB port? 

 

How often does the issue re-occur? 

 

We suggest to do the following steps: Go to Control Panel > Hardware and Sounds > Power options > Change plan settings > USB Settings > USB selective suspend settings > set it to 'Disabled' 

 

Regards, 
Blanca 
Community Team

Message 2 of 4
daniel_rydell
Aspirant

Re: A6210 Wireless Adapter Keeps Uninstalling

May I know if you already tried to uninstall and reinstall the driver? If not, please do so and install the latest driver 1.0.0.39 https://kb.netgear.com/000058840/A6210-Software-Version-1-0-0-39

Have already done so, had the most up to date driver, still occurred. 

 

Did you try connecting the adapter to a different USB port? 

Four different USB ports. Same problem.

 

How often does the issue re-occur? 

Every few minutes. Only way to correct it is to restart the computer.

 

We suggest to do the following steps: Go to Control Panel > Hardware and Sounds > Power options > Change plan settings > USB Settings > USB selective suspend settings > set it to 'Disabled' 

 Did that last night, no difference made.

Message 3 of 4
Blanca_O
NETGEAR Moderator

Re: A6210 Wireless Adapter Keeps Uninstalling

Hi @daniel_rydell

 

Our support team is looking into this issue and would like to work with you. Please check you inbox.

 

Regards, 
Blanca 
Community Team

Message 4 of 4
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