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pmc3944's avatar
pmc3944
Follower
Jul 14, 2020

A7000 / Xfinity model TECHNICOLOR CGM4140COM

Received a new modem from comcast (TECHNICOLOR CGM4140COM).  My A7000 doesnt seem to want to connect.  The NetGear Genie shows connected, however my Windows Network Connections shows as "identifying" for a long time, the goes to "unknown network".  Even after I log into the wifi with this adapated and put the wifi password in.  Def checked the password multiple times.   

*I can connected the same device to the same wifi using a different adapter

*The A7000 will connect to other networks (hot spot for example)

*I have updated all drivers / software associated

 

Any ideas?  Thanks!

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 15, 2020
    pmc3944 wrote:

    however my Windows Network Connections shows as "identifying" for a long time, the goes to "unknown network". 

     

    Looks like Windows does not like your "new" network

     

    Have you tried running the network troubleshooter in Windows?

     

    Maybe you need to tell Windows that you are on a "private network".

     

    • Network and Internet settings
    • Network Status
    • Change Connection Properties
    • Network Profile
    • Private