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Forum Discussion
A7000 with the wrong region
Hi! I purchased a netgear a7000 from best buy canada (I am from canada). In the netgear genie program, I see the region as EUROPE. This is causing me a lot of issues. I cannot see my 5ghz wif...
Well thats weird.
The box states a7000-10000s, but I can't find any info on the unit itself.
The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.
Thank you for your help
The box states a7000-10000s, but I can't find any info on the unit itself.
The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.
Thank you for your help
jfrancoisricard wrote:
The box states a7000-10000s, but I can't find any info on the unit itself.
So it should be North American.
What leads you to believe that the adapter is on the wrong region?
You say that your 5 GHz network is on channel 157.
Maybe that is what you router is spitting out. The adapter will take its lead from that.
jfrancoisricard wrote:
The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.
That software is not essential for using the adapter. Many people ignore it. They install the "standalone" drivers.
The A7000 is now getting old. So I wonder if Windows is the place to look for problems.
- My router is emitting from channel 157, and I called my ISP and apparently I can't change it
The a7000 can't even see the wifi network, so thats why I began investigating the different channels, etc. When I saw 'Europe' in the software, I searched and found out that channel 157 is prohibited in europe. But its just a wild guess, it could be all unrelated.
I tried uninstalling the netgear software and just using the drivers, (seems like a popular fix), but that did not work.
In the end i'm still not sure what is causing the problem.
jfrancoisricard wrote:
My router is emitting from channel 157, and I called my ISP and apparently I can't change itWhat is that router?
Mine goes nowhere near that channel. And I am in Europe.
I wouldn't take much notice of what the ISPs say. Their tech people are notoriously unreliable. They love passing the buck when someone has a problem.
-The model # is CGM4140COM. Its the wifi modem provided by the ISP
-I suspected my wifi is on channel 157 (which is fine in NA), but that my a7000 came from europe (157 is not allowed in europe). However the box clearly states "a7000-10000s" so it SHOULD be the north american model. Still puzzling how the software (netgear genie) says "europe". Anyhow, the a7000 worked perfectly when the wifi was set to channel 48 (thats what I used previously), but it cannot see channel 157.
-The problem is that the channel is "locked". I went into the router settings myself, and everything is greyed out. I was able to change it a few months ago. However there's a new update and now everything is automatic. The ISP removed the functionality for user to switch channels manually. This is very dumb. They said its to provide a better more streamlined experience for all users, everything is automatic now. The router scans and picks the best / less crowded channel.
So to fix my problem I would either have to switch channel (impossible according to my ISP) or get the a7000 to "see" channel 157.