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Re: Adapter isn't detected
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Re: Adapter isn't detected
What model adapter? Also, what Operating System are you running?
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Re: Adapter isn't detected
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Re: Adapter isn't detected
Have you tried downloading and running the latest software? Looks like only 1.0.0.32+ supports Windows 10. See here.
Also, what are you plugging it into? A laptop? Desktop? Have you tried different USB ports? Finally, when you plug it in, does the PC reconize the USB insert at all, like with a sound or icon?
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Re: Adapter isn't detected
Does anything come up under Network Connections (Windows Key + R > NCPA.CPL) when you plug it in? Trying to see if the computer sees it even if the software can't. If not, when you plug it in, does anything new show up in device manager? (Windows Key + R > devmgmt.msc). Even if it shows up as a unknown device or the wrong device, does it show as something under Network Adapters?
Also, is it possible to try it on a different computer just to make sure it isn't a bad adapter?
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Re: Adapter isn't detected
Odd. I am sorry, but I am running out of ideas. It is odd that the PC can see the adapter but the software can't. Do you have any Antivirus you can try disabling? Do you notice any popups or warnings from anything on your computer when running the software?
Also, would you happen to had use a simular adapter on this PC before? Wondering if maybe a old driver is auto-installing which is breaking it.
Anyone else have any ideas?
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Re: Adapter isn't detected
You can try, but as long as your installing it on the same HD as the OS, you should be fine. Even if you weren't, I don't understand how it would cause this problem. A problem with installing the driver for the adapter maybe, but the software should atleast see the adapter. I guess it can't hurt to try though. Can you try on a different computer too?
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Re: Adapter isn't detected
Possible. Try uninstalling all Netgear related software on the computer, reboot(with the adapter unplugged), then reinstall the software from the website (Not CD). Also, try disabling AVG, incase it's blocking access to the software. See here on how.
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Re: Adapter isn't detected
Good to know. I wonder why the old software worked when the new software wouldn't. Also, what does the software do? I have never used a Netgear USB adapter. Does the software just install the USB driver or does it help with configuration? If so, and if it installs a seperate wireless client, then I wonder if that client is conflicting with Windowws Wireless Zero (default wireless client) or what ever it is called with Windows 10. Either way, you are better off using the standard windows wireless client instead of a 3rd party (Netgear), so maybe it's a blessing in disguise.
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Re: Adapter isn't detected
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