NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

thidden's avatar
thidden
Follower
Oct 22, 2022

Net Gear WNA3100

Getting a message that says. Wireless adapter shut down in an unexpected way. Contact support to resolve? Thgis display comes up everytime I start my PC. Need to clear. 

Anyone have any ideas.

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 22, 2022
    thidden wrote:

    Getting a message that says. Wireless adapter shut down in an unexpected way.

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    WiFi Adapters - NETGEAR Communities

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 22, 2022

    1. what operating system are you running that on?

    2. Have you tried uninstalling the driver/utility and letting your OS see if it has a compatible driver?

    3. thats a 13 year old usb device thats latest compatibility was windows 10. Its getting a bit old and is a pretty slow device. there's pretty cheap dual band adapters out there. It might be time to upgrade to something with more performance.