Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

[cdmiller]

Today I received a security alert from Netgear about older verions of Prosafe.  So, I went online to check out my version.  While I was on the latest version of Prosafe, I saw that I was not using the latest firmware (2.0.1.40).  I was using 2.0.1.26.  So, I updated the firmware.

Since doing so, I am not able to login using the Prosafe utility.  I get the message "Login Command is not supported by agent!".  I am able to login from Firefox using the switche's IP.

After quite some time, I've powered off the switch in hopes I could login.  But to no avail.

Has anyone else had this problem?  Any suggestions?

Thanks,

Chris.

[XavierLL · Accepted solution]

HI cdmiller,

Could you let us know which switch model do you have ?

The latest ProSafe version that we have it's the 2.4.3 and you can download from :

https://kb.netgear.com/000037852/ProSAFE-Plus-Configuration-Utility-v2-4-3

Hope it helps!

Xavier Lleixa

NETGEAR CBU PLM

[militis]

I am having the exact same experience. I can login when using Firefox but in Chrome there is no input box for the password field after updating the firmware to 2.0.1.40 from 26.

[XavierLL · Accepted solution]

HI cdmiller,

Could you let us know which switch model do you have ?

The latest ProSafe version that we have it's the 2.4.3 and you can download from :

https://kb.netgear.com/000037852/ProSAFE-Plus-Configuration-Utility-v2-4-3

Hope it helps!

Xavier Lleixa

NETGEAR CBU PLM

[cdmiller]

Upgrading to Prosafe 2.4.3 resolved this problem.  I should have tried that first.  I can no login successfully from the utility.  Thank you for your help.

[XavierLL]

thanks cdmiller to let us know 🙂

Enjoy your Plus Switches!

Regards

Xavier Lleixa

NETGEAR CBU PLM