GS116 V2 Dead on Arrival

[alternety]

I installed my new GS116. Low 8 ports have all of their LEDs on. regardless of cables connected. High 8 ports have all of the LEDs off. Again, cabling makes no difference.

Any thoughts other than returning it?

[alternety · Accepted solution]

They have issued an RMA. I asked them to waive shipping since it was a DOA. I am not sure that is working.

One set of shipping costs wipes out much of the sale price difference I found.

[jmizoguchi]

RETURN the unit

[alternety]

Support says the symptoms could be pointing at the power supply. I am looking around for another 12V supply. I am sure I have some somewhere.

[alternety]

Another thing of interest. The lights work incorrectly as I have posted; but the switch seems to work like a switch.

[jmizoguchi]

you need to return the unit. sounds wacky

[alternety]

Yep - wacky are us. I am contacting support again.

[alternety · Accepted solution]

They have issued an RMA. I asked them to waive shipping since it was a DOA. I am not sure that is working.

One set of shipping costs wipes out much of the sale price difference I found.