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GS116 V2 Dead on Arrival

alternety
Aspirant

GS116 V2 Dead on Arrival

I installed my new GS116. Low 8 ports have all of their LEDs on. regardless of cables connected. High 8 ports have all of the LEDs off. Again, cabling makes no difference.

Any thoughts other than returning it?

Message 1 of 7

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alternety
Aspirant

Re: GS116 V2 Dead on Arrival

They have issued an RMA. I asked them to waive shipping since it was a DOA. I am not sure that is working.

One set of shipping costs wipes out much of the sale price difference I found.

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Message 7 of 7

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jmizoguchi
Virtuoso

Re: GS116 V2 Dead on Arrival

RETURN the unit
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June Mizoguchi-
Message 2 of 7
alternety
Aspirant

Re: GS116 V2 Dead on Arrival

Support says the symptoms could be pointing at the power supply. I am looking around for another 12V supply. I am sure I have some somewhere.
Message 3 of 7
alternety
Aspirant

Re: GS116 V2 Dead on Arrival

Another thing of interest. The lights work incorrectly as I have posted; but the switch seems to work like a switch.
Message 4 of 7
jmizoguchi
Virtuoso

Re: GS116 V2 Dead on Arrival

you need to return the unit. sounds wacky
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June Mizoguchi-
Message 5 of 7
alternety
Aspirant

Re: GS116 V2 Dead on Arrival

Yep - wacky are us. I am contacting support again.
Message 6 of 7
alternety
Aspirant

Re: GS116 V2 Dead on Arrival

They have issued an RMA. I asked them to waive shipping since it was a DOA. I am not sure that is working.

One set of shipping costs wipes out much of the sale price difference I found.
Message 7 of 7
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