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I am from Portugal and I am trying to open 2 RMA cases for 2 damaged GS116 switches.
After submitting in support area I get 2 case numbers: 29242293 and 29242267.
Next I get a support number to continue process - 800863390
I tried several times to call this number where I get a recording saying I can call betweer 4 AM and 4 PM and to choose if its Home or Business Support.
After choosing Business support I get a very annoying music where I already tried to hold until 50 minutes for several times but I have never managed to talk to somebody.
I have to say that this is a terrible service to customer where I dont even have an email where I can contact and both cases dont show up on my support cases until I can talk with someone.
So I would like to know how can I get support on this 2 Prosafe siwtches with lifetime warranty???
Kindly try to use the Guided Assistance (which is highlighted in "pinkish red" button) in the GS116v2 product support site here to process an RMA for your GS116 switches.
Kindly try to use the Guided Assistance (which is highlighted in "pinkish red" button) in the GS116v2 product support site here to process an RMA for your GS116 switches.
Thanks for the update. You're welcome! 🙂 I'm glad to know that it worked. 🙂
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