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amheck
Tutor

RMA replacement DOA - nobody will reply to open Support case #30006330

Hi had a GS305 switch stop working.  I did a RMA replacement.  The new switch arrived and the power light just slowly blinks and I can't any traffic to pass through.  Netgear isn't responding to the trouble ticket/case.  How can I get someone to look at this?

Model: GS305v2|5-Port SOHO Gigabit Ethernet Switch
Message 1 of 10

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ChristineT
Admin

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

Hello @amheck,

 

I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.

 

Kind regards,

Christine

 

 

View solution in original post

Message 9 of 10

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schumaku
Guru

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

Spotted a notification in the community here stating: 

 

"We are experiencing an outage with Chat Support, Knowledgebase Articles and guided assistance."
 
This might be related. 
Message 2 of 10
amheck
Tutor

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

It's been 3 weeks since I reported the issue.  I don't know that any of those potential outages would have to do with them not replying to a support case.

Message 3 of 10
schumaku
Guru

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

Unrelated 8-)

Message 4 of 10
amheck
Tutor

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

yes, thanks, I was trying to be nice.  Smiley Happy

Message 5 of 10
schumaku
Guru

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

We need Netgear to jump in .... @ChristineT where are your moderators gone to?

Message 6 of 10
ChristineT
Admin

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

Hello @amheck,

 

Let me check into this and see what I can do to get this case back on track!

 

Thanks, @schumaku for the shout out. :-)

 

Best,

Christine

Message 7 of 10
amheck
Tutor

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

thanks to you both.

FYI, I'm not sure of the exact case number.  Under "My Support" on the main page, its listed as Case #30006330 but when you click on that and go into the text of the ticket, its listed as Case #00905238

 

I'm not sure if one is the ticket and one is the case, but hopefully you can find it

Message 8 of 10
ChristineT
Admin

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

Hello @amheck,

 

I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.

 

Kind regards,

Christine

 

 

View solution in original post

Message 9 of 10
amheck
Tutor

Re: RMA replacement DOA - nobody will reply to open Support case #30006330

Received a call from Customer Care yesterday and we have an advance replacement coming out in the mail.  thank you for your help!

Message 10 of 10
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