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Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

cdmiller
Aspirant

Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

Today I received a security alert from Netgear about older verions of Prosafe.  So, I went online to check out my version.  While I was on the latest version of Prosafe, I saw that I was not using the latest firmware (2.0.1.40).  I was using 2.0.1.26.  So, I updated the firmware.

Since doing so, I am not able to login using the Prosafe utility.  I get the message "Login Command is not supported by agent!".  I am able to login from Firefox using the switche's IP.

 

After quite some time, I've powered off the switch in hopes I could login.  But to no avail.

 

Has anyone else had this problem?  Any suggestions?

Thanks,

Chris.

Model: JGS524v2|ProSAFE 24-port Gigabit Rackmount Switch
Message 1 of 5

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XavierLL
NETGEAR Employee Retired

Re: Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

HI cdmiller,

 

Could you let us know which switch model do you have ?

 

The latest ProSafe version that we have it's the 2.4.3 and you can download from :

https://kb.netgear.com/000037852/ProSAFE-Plus-Configuration-Utility-v2-4-3

 

Hope it helps!

 

Xavier Lleixa

NETGEAR CBU PLM

 

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Message 3 of 5

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militis
Aspirant

Re: Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

I am having the exact same experience. I can login when using Firefox but in Chrome there is no input box for the password field after updating the firmware to 2.0.1.40 from 26.

Model: JGS524v1|ProSAFE 24-port Gigabit Rackmount Switch
Message 2 of 5
XavierLL
NETGEAR Employee Retired

Re: Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

HI cdmiller,

 

Could you let us know which switch model do you have ?

 

The latest ProSafe version that we have it's the 2.4.3 and you can download from :

https://kb.netgear.com/000037852/ProSAFE-Plus-Configuration-Utility-v2-4-3

 

Hope it helps!

 

Xavier Lleixa

NETGEAR CBU PLM

 

Message 3 of 5
cdmiller
Aspirant

Re: Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

Upgrading to Prosafe 2.4.3 resolved this problem.  I should have tried that first.  I can no login successfully from the utility.  Thank you for your help.

 

Model: JGS524v2|ProSAFE 24-port Gigabit Rackmount Switch
Message 4 of 5
XavierLL
NETGEAR Employee Retired

Re: Can't login from Prosafe 2.3.5 after 2.0.1.40 firmware update

thanks cdmiller to let us know 🙂

 

Enjoy your Plus Switches!

 

Regards

 

Xavier Lleixa

NETGEAR CBU PLM

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