GS105e can not login or factory reset

[othni]

I have a couple GS105E switches at work.

I am using the latest ProSafe Utility version 2.3.20 to access them.

The switches show up in the utility, but do not accept any password (or blank) to connect to them.

I have tried the reset switch many times to return them to factory values. But still won't accept any password or a blank password.

Strangely they are reporting in the utility a firmware version that does not agrees with the versions I see in the support pages. Screenshot provided.

I want to configure port mirroring but can not connect.

Any suggestions please?

[ElaineP · Accepted solution]

Hi othni, 

We get the information: FW v3.01.28 is an official release for TOTALPLAY, which is customized product.

The default setting difference was requested from TOTALPLAY, so TOTALPLAY should know the default password is not “password”.

Please contact Totalplay directly because of only Totalplay know the password.   

Thanks for JohnRo’s help, too.

Regards,

NETGEAR Employee

[ElaineP]

Hi othni,

Welcome to the community!

I have two questions:

1. Please confirm that the switch is GS105E or GS105Ev2 ?
2. If the switch is GS105E, only these Firmware versions can be got from http://downloadcenter.netgear.com/:

Which does not include v3.01.28 mentioned from your description.

Thanks for your reply.

Regards,

NETGEAR Employee.

[othni]

The switches does not show "v2" anywhere.

I am including a photo of the two switches. So that is exactly my point about the firmware.

Anyway, I need to at least be able to reset the password to connect.

What could be my next step?

(image deleted)

[JohnRo]

Hello othni, 

I have deleted the image you have attached since it contains the serial numbers of the devices. I was able to check one of the devices' serial number and it shows up as a v1. The default password for v1 and v2 is just "password" (no qoutes). How did you reset the device? Also, please make sure you are using the latest version of the utility.

Thanks, 

[othni]

Hello

I have tried "password" but it does not allow me to login.

As I stated in my first post, I am using version 2.3.20 which seems to be the latest available in the support area.

I have tried to reset the switch by pressing the reset switch at the back for 30 seconds.

I have tried with the switch on and also off and turning the switch on while the reset button is pressed.

How do I know the reset worked?

[JohnRo]

Hi othni, 

One thing you'll notice if the switch is back to factory is the IP address goes back to its default state. The password should as well go back to default. Is there a chance you can use another computer where you can install the utility and discover the switches. 

Thanks,

[othni]

The laptop discovers the switch everytime at IP address 192.168.0.239.

Isn't that the default IP address?

[JohnRo]

Hi othni, 

Yes, you are correct. Unless it is getting an IP from DHCP. I'd say the switch is already back to default.  Would you be able to try to discover the swicthes using another PC? 

Thanks,

[JohnRo]

Hi othni, 

I'd like to know if you were able to login to the switches? Did any of the suggestions work? 

Thanks,

[othni]

No, I have not been able to login.

There has been a couple of private messages from ElaineP but mainly to provide additional information and screenshots.

There has not been a suggestion that I already tried or that was possible to do.

My original post is where I stand with this.

[othni]

I think is better I add my private reply to ElaineP here: (it include the screeshots)

Hello Elaine, thank you for your help

I am using Prosafe Plus Configuration Utility version 2.3.20. I think it is right now the latest as per the support downloads page.

First, I connect my laptop directly to the switch and disable my wireless adapter. I configure a static IP address for my laptop using 192.168.0.5 without gateway.

The utility always finds the switch without a problem, as shown in this illustration:

When I select the swith and hit Apply I get the following password login:

When I enter "password" and hit Login, I get this:

If I try with a blank password, I get an error that says "Password cannot be empty"

If I hit IP setting, I get this:

Let me know if you need more information.

Thank you again for all your help.

[othni]

I also was suggested to do a downgrade of the firmware.

But for that, you need to login with the password first.

And that is the main thing I can not do.

[JohnRo]

Hi othni, 

Were you able to login to these switches before? If so, was the password ever changed? 

Thanks,

[othni]

These switches have only been accesible to me for less than two weeks. I asked around but nobody can tell me if the password was changed. I only got the response to use the default password. So I don't think these switches were modified. Anyway, after the 99 times I have pressed the reset button, it should not matter anyway.

ElaineP is trying to help me. She sent me some private messages.

[JohnRo]

Hi othni, 

Okay, got it. I was just making sure that you were able to access them before using "password" as the password. Kindly update the thread just in case. 

Thanks,

[ElaineP · Accepted solution]

Hi othni, 

We get the information: FW v3.01.28 is an official release for TOTALPLAY, which is customized product.

The default setting difference was requested from TOTALPLAY, so TOTALPLAY should know the default password is not “password”.

Please contact Totalplay directly because of only Totalplay know the password.   

Thanks for JohnRo’s help, too.

Regards,

NETGEAR Employee

[othni]

This makes sense now!

I am not familiar with TotalPlay...do you have a website or information about them?

Thank you!

[ElaineP]

Hi othni, 

Please contact the company directly or call their support to solve it, from where you purchased the switch.

We don’t have more information about TotalPlay.  

Regards,

NETGEAR Employee

[othni]

Thank you for all your help!