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1002030001 Commit failed

bjcool
Aspirant

1002030001 Commit failed

 

Hi everyone,

I recently upgraded my firmware from 6.2.2 - 6.9.1

Everything seems ok, I can still access my files through the network but when I want to watch movies on the ps4, I noticed the netgear media server is not showing up anymore, tried rebooting same thing. So I tried to disable & enable the DLNA & comes up with this error: 1002030001 - Commit failed. 

Its enabled but media server not showing...I think this error is causing the media server not to work...=(....can anyone help me on this one? I would appriecate it. Thanks.

Kind Regards,

Ben

 

Model: ReadyNAS 102

Firmware: 6.9.1

Context: shares_panel_volume

Error:

1002030001

Commit failed

Model: RN102|ReadyNAS 100 Series
Message 1 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: 1002030001 Commit failed

Did you update from 6.2.x to 6.5.2 as the Release Notes communicates is necessary before updating to 6.9.1?

Message 2 of 7
bjcool
Aspirant

Re: 1002030001 Commit failed

Hi mdgm,
Thanks for your reply. I read the notes and what i think, i remember is that mine originally was on 6.2.2 and notes said if its below 6.2.1, you'll need to do that right. But if 6.2.2, you can upgrade automatically. When i did do the firmware upgrade, it upgraded it to a firmware (can't remember which one is was) automatically, then rebooted, then another firmware upgrade to 6.9.1. If i was suppose to upgrade the firmware manually to 6.5.2, then i didn't do it.... =(....does this mean I've stuffed up my readynas....is there a fix for that....??? Now im so stressed.... =( =(=(
Message 3 of 7
bjcool
Aspirant

Re: 1002030001 Commit failed

Hi mdgm,

I checked the logs:

Sun Dec 3 2017 2:12:14
System: ReadyNASOS service or process (readynasd) was restarted.
Sun Dec 3 2017 2:11:30
System: Firmware was upgraded to 6.9.1.
Sun Dec 3 2017 2:11:31
System: ReadyNASOS background service started.
Sun Dec 3 2017 2:11:27
Volume: Less than 5% of volume data's capacity is free. Performance on volume data is degraded. To improve performance, you must add capacity.
Sun Dec 3 2017 2:07:44
System: The system is rebooting.
Sun Dec 3 2017 1:58:33
System: Firmware was upgraded to 6.5.2.
Sun Dec 3 2017 1:58:35
System: ReadyNASOS background service started.
Sun Dec 3 2017 1:58:32
Volume: Less than 5% of volume data's capacity is free. Performance on volume data is degraded. To improve performance, you must add capacity.

Looks like it did upgrade to 6.5.2 then 6.9.1.

I was suppose to update to either 6.2.5 or 6.3.5 then to 6.5.2 but I didn't. Does this mean I will have to back up the 3.63 TB of data to an external hard drive, then do a factory /reset to fix this issue I'm having? 

Message 4 of 7
bjcool
Aspirant

Re: 1002030001 Commit failed

Hi everyone, 

I've back up my data, what should I do? Factory default or OS reinstall?

Model: RN102|ReadyNAS 100 Series
Message 5 of 7
bjcool
Aspirant

Re: 1002030001 Commit failed

Hi all,

I end up doing a factory default on my readynas 102. After 15 minutes, started up normally the start up wizard. I followed this youtube video: https://www.youtube.com/watch?v=9e3oWM4dR24

Copied some files from the backed up hard drive to the readynas & the media server (DLNA) is working now on on my ps4, when I enabled the DLNA. I can now copy files, rename them, create folders....etc...without errors. Hopefully this information will help someone.

Model: RN102|ReadyNAS 100 Series
Message 6 of 7
JohnCM_S
NETGEAR Employee Retired

Re: 1002030001 Commit failed

Hi bjcool,

 

Thank you for sharing your resolution and/or workaround. We appreciate your contribution to the community.

Feel free to post any suggestions, questions, recommendations or anything about your NAS that you think needs attention or will help others.

 

Regards,
JohnCM_S
NETGEAR Community Team

Message 7 of 7
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