6.9.3 Update No Volume Exists

[NASCHARGE]

Hi Updated my Readynas from 6.9.2 to 6.9.3

All seemed ok but when tried to load the dashboard a couple of days later was unable to connect.

Rebooted unit can connect to unit via SHH and Dashboard and now im getting error "No Volume Exists"

Any ideas on what can try? I have shutdown and rebooted still same.

[NASCHARGE]

Unable to post update?

[Marc_V]

Hi @NASCHARGE

Can you send us the logs so we can check

Sending logs guide

Regards

[Marc_V]

Hi @NASCHARGE

You are running OS6 on legacy NAS which NETGEAR does not support. Normally we advice to contact support regarding this issues (Mounting of volume)

Other users might be able to help and guide you through resolving this. Is your backup up-to-date? You may want to try Data Recovery through 3rd party services or try to PM @mdgm-ntgr who can give you pointers if you want to try it yourself but of course you will have to do it at your own risk.

You can also try booting your NAS to Ready only mode with your Pro 6 by accessing the Boot Menu and see if you can make a backup of your data.

Hope this helps!

Regards

[StephenB]

---

@Marc_V wrote:

You are running OS6 on legacy NAS which NETGEAR does not support.

---

Some time ago, Netgear told me that the data recovery service was an exception to this policy (that Netgear would provide data recovery services for people running OS6 on legacy).

Perhaps @mdgm-ntgr or @douglas_cheung will chime in (correcting me if that information was incorrect).

[viperhansa]

@Marc_V@StephenB

Hi guys,

I have exact the same issue, been running OS6 since it surfaced on Legacy nas, done updates without any issues at all.

Now when updating to 6.9.3 i get the same as NASCHARGE, no volume... "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6."

This occurred after an reboot, gracefully i may add.. NO disk errors in logs.

ReadyNAS Pro Business Edition  RNDP6XXX, OS 6.9.3

Urgent help needed... Will pay for service without any demands or accountability... 

Regards

// Hans Åström, Sweden

[mdgm-ntgr]

viperhansa can you send in your logs as well please?

[viperhansa]

@mdgm-ntgr

Done.

sent with: attn mdgm 6.9.3 Update No Volume Exists

Regards

// Hans

[NASCHARGE]

Logs sent.

Please let me know if you dont recieve.

[mdgm-ntgr]

Looking at these logs it does look like you should contact support. These are data recovery situation.

[viperhansa]

Hi mdgm,

Since what could be the cause since we are 2 users expering the same issuse on the same version and similar situation?

Rebot and no volume?

Small questions:

1. When i talk to support can i refer to this thread?

2. ReadyNAS Pro Business Edition on OS6 still valid for data recovery?

3. Best steps to make this happen?

Regards

// Hans

[viperhansa]

@mdgm-ntgr

@StephenB

@Marc_V

Any pointers to my questions?

I tried to find my way around in support area but could not find any suitable choices.

Should i go for Gearhead support or Pro Support?

First time ever i have to use support services..  And thats a good evaluation of Netgear products.. 🙂

Regards

// Hans

[StephenB]

You don't want Gearhead.

Go to MySupport, then click on contact support.  After that, choose "Get help on my Netgear product".

[viperhansa]

@StephenB

Well.. Seems like the RNDP6000 is registered to my other account that i don have any password for.

"Alternative password reset" confirms that my old email address is connected to the serial number.. But sends it to the inactive e-mail...

And the e-mail on that account have been inactive for a few years..

And i cant go further...

Any suggestions?

Regards

// Hans

[mdgm-ntgr]

Can you PM me the email address for your current account and your old account?

[viperhansa]

@mdgm-ntgr

Sent....

[viperhansa]

@mdgm-ntgr

Any progress update?

Otherwise, have a nice weekend and hopefully we have progress on monday!  🙂

// Hans

[viperhansa]

@mdgm-ntgr @StephenB

Well, i contacted support, got transferd to swedish support wich didnt know what to do.

I refered to this tread and they told me that an agent would call me shortly.

Havent heard anything yet.

And now its friday again.

I wish i could get SOME luck on friday the 13 but no no....

Have a nice weekend.

// Hans 

[viperhansa]

Well, dissapointment... And case closed so i cannot reply on it either.

And it's NOT an lack of maintenance.

************************************************************************************

Case #: 29971085 
Case Summary: ReadyNASRNDP6000 - After upgrading to 6.9.3 from 6.9.2 i got the "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6. Due to mdgm it is a recovery situation. 
Product: ReadyNASRNDP6000

Update from NETGEAR:

Dear Hans, 

Good day! My name is Ruben and your case has been assigned to me. 

I've looked at your NAS via the debug code you provided and the disks are fine, however, a file system corruption has occurred. 
It's hard to know the exact reason that has triggered this corruption but it normally happens due to lack of maintenance performed on the NAS, please see link below for more info: 
https://kb.netgear.com/26941/ReadyNAS-OS-6-An-overview-of-relevant-scheduled-maintenance-tasks-avail... 

Another thing is that you have installed an OS6 firmware version on your OS4 NAS which voids any warranty as it is not supported by Netgear. 
Due to this we are unable to provide any support or data recovery contract. 
Please see link below for more info: 
https://community.netgear.com/t5/Using-your-ReadyNAS/OS6-now-works-on-x86-Legacy-WARNING-NO-NTGR-SUP... 

My best advice for you would be to factory default your NAS in case you have a backup of your data, install the correct OS4 firmware and transfer the data back. 

If you have any questions or need of assistance in the future, please do not hesitate to contact us either via our online portal my.netgear.com or via phone. 

Kind Regards, 
Ruben 

Level 2 Technical Expert 
Tel UK: +44 (0) 3444538000 
http://www.netgear.com 
NETGEAR ® 
Connect with Innovation 

Have Questions or need Help? - Why not go to our Community - https://community.netgear.com 

*************************************************************

Could this be true? Sigh.. 

@Retired_Member @mdgm-ntgr @StephenB

Regards

// Hans

[StephenB]

---

@viperhansa wrote:

Another thing is that you have installed an OS6 firmware version on your OS4 NAS which voids any warranty as it is not supported by Netgear. 
Due to this we are unable to provide any support or data recovery contract. 

// Hans

---

Someone inside Netgear told me some time ago that data recovery contracts for OS-6 on legacy NAS would be available, so I am puzzled but that aspect.  I raised that question again here more recently, but no one from Netgear commented.  I will do what I can to seek clarification on that aspect.

[kohdee]

Sorry for the trouble. I've asked the team to reach back out to you. 

[viperhansa]

Well I appreciate any support / effort you guys give or try to help out!!
Been an Netgear customer many years and this is probably why. 🙂

Regards
Hans

[viperhansa]

Update:

It took a while but Krzysztof (netgear tech) managed to save/restore the moste important files for me.

HUGE thanks and credits to Krzysztof and Netgear for showing its a brand to stick with...

Rootcause is still to be found though..

Best regards

Hans