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Re: 6.9.3 Update No Volume Exists
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6.9.3 Update No Volume Exists
Hi Updated my Readynas from 6.9.2 to 6.9.3
All seemed ok but when tried to load the dashboard a couple of days later was unable to connect.
Rebooted unit can connect to unit via SHH and Dashboard and now im getting error "No Volume Exists"
Any ideas on what can try? I have shutdown and rebooted still same.
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Re: 6.9.3 Update No Volume Exists
Hi @NASCHARGE
You are running OS6 on legacy NAS which NETGEAR does not support. Normally we advice to contact support regarding this issues (Mounting of volume)
Other users might be able to help and guide you through resolving this. Is your backup up-to-date? You may want to try Data Recovery through 3rd party services or try to PM @mdgm-ntgr who can give you pointers if you want to try it yourself but of course you will have to do it at your own risk.
You can also try booting your NAS to Ready only mode with your Pro 6 by accessing the Boot Menu and see if you can make a backup of your data.
Hope this helps!
Regards
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Re: 6.9.3 Update No Volume Exists
@Marc_V wrote:
You are running OS6 on legacy NAS which NETGEAR does not support.
Some time ago, Netgear told me that the data recovery service was an exception to this policy (that Netgear would provide data recovery services for people running OS6 on legacy).
Perhaps @mdgm-ntgr or @douglas_cheung will chime in (correcting me if that information was incorrect).
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Re: 6.9.3 Update No Volume Exists
Hi guys,
I have exact the same issue, been running OS6 since it surfaced on Legacy nas, done updates without any issues at all.
Now when updating to 6.9.3 i get the same as NASCHARGE, no volume... "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6."
This occurred after an reboot, gracefully i may add.. NO disk errors in logs.
ReadyNAS Pro Business Edition RNDP6XXX, OS 6.9.3
Urgent help needed... Will pay for service without any demands or accountability...
Regards
// Hans Åström, Sweden
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Re: 6.9.3 Update No Volume Exists
viperhansa can you send in your logs as well please?
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Re: 6.9.3 Update No Volume Exists
Logs sent.
Please let me know if you dont recieve.
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Re: 6.9.3 Update No Volume Exists
Looking at these logs it does look like you should contact support. These are data recovery situation.
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Re: 6.9.3 Update No Volume Exists
Hi mdgm,
Since what could be the cause since we are 2 users expering the same issuse on the same version and similar situation?
Rebot and no volume?
Small questions:
1. When i talk to support can i refer to this thread?
2. ReadyNAS Pro Business Edition on OS6 still valid for data recovery?
3. Best steps to make this happen?
Regards
// Hans
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Re: 6.9.3 Update No Volume Exists
Any pointers to my questions?
I tried to find my way around in support area but could not find any suitable choices.
Should i go for Gearhead support or Pro Support?
First time ever i have to use support services.. And thats a good evaluation of Netgear products.. 🙂
Regards
// Hans
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Re: 6.9.3 Update No Volume Exists
You don't want Gearhead.
Go to MySupport, then click on contact support. After that, choose "Get help on my Netgear product".
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Re: 6.9.3 Update No Volume Exists
Well.. Seems like the RNDP6000 is registered to my other account that i don have any password for.
"Alternative password reset" confirms that my old email address is connected to the serial number.. But sends it to the inactive e-mail...
And the e-mail on that account have been inactive for a few years..
And i cant go further...
Any suggestions?
Regards
// Hans
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Re: 6.9.3 Update No Volume Exists
Can you PM me the email address for your current account and your old account?
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Re: 6.9.3 Update No Volume Exists
Any progress update?
Otherwise, have a nice weekend and hopefully we have progress on monday! 🙂
// Hans
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Re: 6.9.3 Update No Volume Exists
Well, i contacted support, got transferd to swedish support wich didnt know what to do.
I refered to this tread and they told me that an agent would call me shortly.
Havent heard anything yet.
And now its friday again.
I wish i could get SOME luck on friday the 13 but no no....
Have a nice weekend.
// Hans
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Re: 6.9.3 Update No Volume Exists
Well, dissapointment... And case closed so i cannot reply on it either.
And it's NOT an lack of maintenance.
************************************************************************************
Case #: 29971085
Case Summary: ReadyNASRNDP6000 - After upgrading to 6.9.3 from 6.9.2 i got the "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6. Due to mdgm it is a recovery situation.
Product: ReadyNASRNDP6000
Update from NETGEAR:
Dear Hans,
Good day! My name is Ruben and your case has been assigned to me.
I've looked at your NAS via the debug code you provided and the disks are fine, however, a file system corruption has occurred.
It's hard to know the exact reason that has triggered this corruption but it normally happens due to lack of maintenance performed on the NAS, please see link below for more info:
https://kb.netgear.com/26941/ReadyNAS-OS-6-An-overview-of-relevant-scheduled-maintenance-tasks-avail...
Another thing is that you have installed an OS6 firmware version on your OS4 NAS which voids any warranty as it is not supported by Netgear.
Due to this we are unable to provide any support or data recovery contract.
Please see link below for more info:
https://community.netgear.com/t5/Using-your-ReadyNAS/OS6-now-works-on-x86-Legacy-WARNING-NO-NTGR-SUP...
My best advice for you would be to factory default your NAS in case you have a backup of your data, install the correct OS4 firmware and transfer the data back.
If you have any questions or need of assistance in the future, please do not hesitate to contact us either via our online portal my.netgear.com or via phone.
Kind Regards,
Ruben
Level 2 Technical Expert
Tel UK: +44 (0) 3444538000
http://www.netgear.com
NETGEAR ®
Connect with Innovation
Have Questions or need Help? - Why not go to our Community - https://community.netgear.com
*************************************************************
Could this be true? Sigh..
@Retired_Member @mdgm-ntgr @StephenB
Regards
// Hans
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Re: 6.9.3 Update No Volume Exists
@viperhansa wrote:
Another thing is that you have installed an OS6 firmware version on your OS4 NAS which voids any warranty as it is not supported by Netgear.
Due to this we are unable to provide any support or data recovery contract.
// Hans
Someone inside Netgear told me some time ago that data recovery contracts for OS-6 on legacy NAS would be available, so I am puzzled but that aspect. I raised that question again here more recently, but no one from Netgear commented. I will do what I can to seek clarification on that aspect.
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Re: 6.9.3 Update No Volume Exists
Sorry for the trouble. I've asked the team to reach back out to you.
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Re: 6.9.3 Update No Volume Exists
Been an Netgear customer many years and this is probably why. 🙂
Regards
Hans
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Re: 6.9.3 Update No Volume Exists
Update:
It took a while but Krzysztof (netgear tech) managed to save/restore the moste important files for me.
HUGE thanks and credits to Krzysztof and Netgear for showing its a brand to stick with...
Rootcause is still to be found though..
Best regards
Hans