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Re: 6x NV+V2 Units crash at 12% Free Space

robclarke411
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Finally making some progress; here is a response a user in another thread received:

'We apologize for the inconvenience. With reference to the NV+ v2 stalling when 80% full, the Engineering is already aware of the issue and the fix is expected to be released for the 5.3.8 version.'
Message 26 of 41
chirpa
Luminary

Re: 6x NV+V2 Units crash at 12% Free Space

robclarke41 wrote:
Engineering is already aware of the issue
Yes, since June 2012, starting on 5.3.5.
Message 27 of 41
hauser1
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

evan wrote:
We have fixed the issue, please wait for 5.3.8 release.


not sure if "evan" is a NETGEAR employee or not but seems to suggest they are getting ready to push a new point release of their firmware. hopefully it fixes the issue... not holding breath tho!
Message 28 of 41
mdgm-ntgr
NETGEAR Employee Retired

Re: 6x NV+V2 Units crash at 12% Free Space

Yes, evan is a NetGear employee.
Message 29 of 41
robclarke411
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Any ideas when we can get our hands on 5.3.8 anyone?!
Message 30 of 41
mdgm-ntgr
NETGEAR Employee Retired

Re: 6x NV+V2 Units crash at 12% Free Space

I don't think they've given an ETA yet.
Message 31 of 41
hauser1
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

robclarke41 wrote:
Any ideas when we can get our hands on 5.3.8 anyone?!


the reply i got when i asked in my ticket was

NETGEAR support wrote:
Thank you for the information you provided us. I will verify that with the engineering and will let you know if a 5.3.8 will be released soon.
Message 32 of 41
robclarke411
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Just been given the 5.3.8 fimware by Netgear. It doesnt work, the unit still crashed the second I tried to write data to it.
Message 33 of 41
robclarke411
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Unbelieveably Netgear have only just admitted that they haven't been doing their own testing and previously had no way of knowing whether or not these potential fixes would work! They have ONLY JUST got themselves an NV+ v2 unit which they are filling up with data in attempt to reproduce the issue. This is utter madness, as a 3rd line tech the very first thing I would have done in this scenario is try and reproduce the issue so that I a) have a test subject to work on a fix with and b) proved that it is a general fault and not a one off issue. Apparently this test unit should be full by Monday do hopefully they will have encountered the problem by then.
Message 34 of 41
selffar
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Hi,
I am having the same issue at 90% full,
Have you had a fix for this ?
If so does it mean removing all files and re-installing all?
Thanks
Message 35 of 41
mdgm-ntgr
NETGEAR Employee Retired

Re: 6x NV+V2 Units crash at 12% Free Space

Backup your data, update to 5.3.8, do a factory default (wipes all data, settings, everything) and restore data from backup.
Message 36 of 41
selffar
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Thanks, for the reply,
I applied the 5.3.8 update without the Factory reset and it did not fix the issue.
I have now shifted all data (backed the data up) of the drive and I am going to do a Factory Reset.
Backing up the data has taken some time.
Will try and let you know what the outcome is.
Message 37 of 41
robclarke411
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Hey guys sorry for not keeping the post up to date, I've been very busy! I can however nos confirm that a combination of upgrading to 5.3.8 and then doing a factory reset does solve the problem.
Message 38 of 41
Wish
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

NOS confirm?
Message 39 of 41
robclarke411
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Typo sorry 'now confirm'
Message 40 of 41
robclarke411
Aspirant

Re: 6x NV+V2 Units crash at 12% Free Space

Update! These units are a total pile of sh*t not worthy of being a doorstop. 5.3.8 and factory defaulting (which was a MASSIVE pain in the ar*e by the way) seemed to quell the issue for a while a while but now at 300GB it has returned. Furious, ripped off, and never buying Netcrap again.
Message 41 of 41
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