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Admin Page is Offline + System volume 'root' usage is 100 %

Matt69
Aspirant

Admin Page is Offline + System volume 'root' usage is 100 %

Hi,

For some days, I can no access at my configuration web page.

 

I have the web page :

 

Error ReadyNAS.jpg

 

We are running firmware 6.4.1

RAIDar.jpg

 

My ReadyNAS is used as like a files server. I always have access to my shares. But after a while time, my users lose their access and I have to restart my READYNAS.

 

I also noticed that my root space was full.

df -h.jpg

var.jpgusr.pngetc.jpgfrontview.jpgtmp.png

 

I didn't find any folder too big. I looked for every folder without find.

 

I didn't know why the 'root' was at 100% and why configuration web page doesn't work.

 

Could you please help me ?

 

 

Model: RN31400|ReadyNAS 300 Series 4- Bay
Message 1 of 17
JennC
NETGEAR Employee Retired

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Hello Matt69,

 

Can you download logs from the RAIDar then send to us?

 

Welcome to the community!

 

Regards,

Message 2 of 17
StephenB
Guru

Re: Admin Page is Offline + System volume 'root' usage is 100 %

There could be some files "under" one of the mount points - /home or /apps for instance.  It is possible to remount them, so you can examine those folders.

 

To see what's underneath you'd enter

mount --bind / /mnt

 

Then look in /mnt/home, etc 

 

When done, 

umount /mnt

Message 3 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Thanks for your reply.

No I can't, with RAIDar, because when I clic on "Doawnload LOG", I have a message , that tell me teh log is empty.

Message 4 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

 

Congratulation StephenB !  Thank you so much for your help ! !

 

In /mnt , I had the folder  restore/backupdata/document/....  . I removed it and it's great, now.

 

df- h 3.png

 

But the configuration web page does'nt working. Do you have any idea for this ?

 

 

 

Message 5 of 17
mdgm-ntgr
NETGEAR Employee Retired

Re: Admin Page is Offline + System volume 'root' usage is 100 %

# systemctl status -a readynasd

Message 6 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Here is what I have by writing the command

 

status.jpg

Message 7 of 17
StephenB
Guru

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Did you try rebooting?

Message 8 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Yes I has rebooting, but It's the same

Message 9 of 17
StephenB
Guru

Re: Admin Page is Offline + System volume 'root' usage is 100 %


@Matt69 wrote:

Yes I has rebooting, but It's the same


Meaning the status command still reports 85% full - but df shows only 22%?

Message 10 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Yes for the free space, it's good, but not about the web admin page

.df.png

Message 11 of 17
StephenB
Guru

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Please re-run mdgm's status command and post that too.

Message 12 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

See below the command systemctl status -a readynasd  :

 

status 2.png

Message 13 of 17
StephenB
Guru

Re: Admin Page is Offline + System volume 'root' usage is 100 %

Can you also post systemctl status -a apache2

Message 14 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

See below the command :    systemctl status -a apache2

 

apache2.png

Message 15 of 17
Matt69
Aspirant

Re: Admin Page is Offline + System volume 'root' usage is 100 %

I'm sorry, but those mistakes do not talk to me. Can you help me ? What should I do ?

Have you got any idea ?

Message 16 of 17
StephenB
Guru

Re: Admin Page is Offline + System volume 'root' usage is 100 %

I am thinking there was collateral damage when the root usage it 100%.  Though the volume is no longer full, the collateral damage remains.

 

I'd back up the data first.  Then perhaps try an OS reinstall to see if that repairs the damage. If it doesn't, then you'd need to do a factory reset, rebuild the NAS and restore the data from the backup. 

Message 17 of 17
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