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Re: Administrator and password - Reset?

pstallwood
Luminary

Administrator and password - Reset?

I haven't used my Readynas Duo for a while and have forgotten what username and password I set.

I have tried to reset the password but neither my email address(es) nor my answer to the security question are recognised.

I know that a factory reset would mean that I would lose my data but this does not matter. Would this delete the administrator name and password as well so I can start again.

Many thanks.I haven't used my Readynas Duo for a while and have forgotten what username and password I set.

I have tried to reset the password but neither my email address(es) nor my answer to the security question are recognised.

I know that a factory reset would mean that I would lose my data but this does not matter. Would this delete the administrator name and password as well so I can start again.

Many thanks.
Message 1 of 13

Accepted Solutions
mdgm-ntgr
NETGEAR Employee Retired

Re: Administrator and password - Reset?

An OS Re-install will reset the admin password but leave data intact. See http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu

See also http://www.readynas.com/kb/faq/boot/what_is_the_frontview_default_login_and_password_after_a_factory...

If you really want to do a factory reset (wipes all data, settings, everything), I'd recommend doing that on 4.1.7 or later so that you get 4k sector partition alignment.

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Message 2 of 13

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mdgm-ntgr
NETGEAR Employee Retired

Re: Administrator and password - Reset?

An OS Re-install will reset the admin password but leave data intact. See http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu

See also http://www.readynas.com/kb/faq/boot/what_is_the_frontview_default_login_and_password_after_a_factory...

If you really want to do a factory reset (wipes all data, settings, everything), I'd recommend doing that on 4.1.7 or later so that you get 4k sector partition alignment.
Message 2 of 13
pstallwood
Luminary

Re: Administrator and password - Reset?

Brilliant - thanks.

I did an OS re-install and the link you provided gave me the default password so I can now log in.

I am very grateful.
Message 3 of 13
Dries1979
Luminary

Re: Administrator and password - Reset?

Hello all,

I am facing the same issue as described above..

* The https://NAS-IP/password_recovery will not work - it wil say it has send me an email, but the email never arrives
* I have reset my NAS (and pressed the "RESET" button in the back), but without any luck.

Still it will not reset to the standard username / password ("admin" / "netgear1").. 😞

After 6 hours of trying I am getting a bit lost and confused what I am supposed to do now, help plz.. :wink:
Message 4 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: Administrator and password - Reset?

Is this the Duo v1? See How to tell whether I have a Duo v1 or Duo v2 or NV+ v1 or NV+ v2

With the Duo v1 to do an OS/firmware re-install you need to:
1. Power down
2. Press and hold reset button with a paperclip
3. Press power button
4. Continue holding reset button till disk LEDs flash once (after about 5 seconds), then release.
Message 5 of 13
Dries1979
Luminary

Re: Administrator and password - Reset?

Thanks for the quick reply!!!

Yes, it is the Duo V1..
Because of all the resetting (?) the NAS is currently resyncing.. can I interrupt that proces?
Then I can immedialty check if your procedure works, otherwise I'll have to wait 4h..

Thanks again!
Message 6 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: Administrator and password - Reset?

I would wait for the resync to complete then try what I suggested. It is the procedure suggested in the FAQ, though it is a bit unclear there at the moment.
Message 7 of 13
Dries1979
Luminary

Re: Administrator and password - Reset?

Thanks, I'll keep you posted on the progress! -back in around 4h 🙂
Message 8 of 13
Dries1979
Luminary

Re: Administrator and password - Reset?

Yes!! Thanks "mdgm" it worked like a charm.. very happy here!
Message 9 of 13
opti
Luminary

Re: Administrator and password - Reset?

Hi. I have the NV+ V1 here. finally got it all working good last week, my htpc could see it and access it. Then I tried my WDTV live in the rumpus room. It could not see all the file for some reason. I then did a search through these forums and found a user with the same problem and he found a fix. I followed his steps. First thing I did, which is what got me stuck I beleive is I enabled DHCP on my NAS. Then frontpage froze. I closed the browser and then went into Raidar and noticed the IP address had changed. But now it won't accept the default username and password.
How do I get this to work without losing all the data I have spent hours putting on?

Thanks.
Message 10 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: Administrator and password - Reset?

Do an OS Re-install: http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu

Btw the web-interface of the ReadyNAS is called Frontview not Frontpage.
Message 11 of 13
opti
Luminary

Re: Administrator and password - Reset?

This won't lose my data? I'm assuming it won't but want to make sure. Frontview yeah, my bad.
Message 12 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: Administrator and password - Reset?

An OS Re-install leaves data intact as mentioned in that FAQ entry.
Message 13 of 13
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