Amazon Drive sync skips some files

[mrQQ]

Hello,

Amazon Drive Sync skips files which start with "-" and "+" signs. Can this be fixed?

[Marc_V]

hi @mrQQ!

I don't think this will be fixed on the NAS side; Amazon drive limits the filename to contain any special characters which in this case "-" and "+" are part of the list. You will have to rename the filenames before the upload can be possible.

Here is a link regarding that information Amazon Incompatible File names

Hope this helps!

Regards

[Marc_V]

Hi @mrQQ

We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.  If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards

[mrQQ]

- and + are not part of the list, unless you're seeing something I am not. This is further proven by the fact that I can upload those files without any issues using web browser.

[Marc_V]

Hi @mrQQ

You are correct, my apologies on not being able to check right away. The NAS do not sync files that start with +- signs but will upload it through the Web browser.

ReadyNAS will sync files with any compatible special characters as long as it does not include the +- signs at the beginning of the filename. I tested this using RN104 on OS 6.9.0

I will try to inquire this with support and post an update once we have feedback.

Regards

[Marc_V]

Hi @mrQQ

I would suggest logging a case with NETGEAR Support through Phone or Chat so they can check on this issue and escalate if needed. Higher tier experts might need to check on this.

Regards

[mrQQ]

oh but it says it needs serial number, and I have no idea where to find it...

[StephenB]

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@mrQQ wrote:

oh but it says it needs serial number, and I have no idea where to find it...

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It's on the System->Overview page in the web admin ui, so it's right in front of you when you log into it.

[mrQQ]

Oh, sorry for missing that 😞

Unfortunately..

Based on your serial number and purchase date, NETGEAR can offer you the following support options:

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Your complimentary 90 day technical support expired on Nov 08, 2013.
You can purchase a paid support subscription to extend your coverage.

@StephenB wrote:

Unless there's a different method of submitting bug reports?

[Marc_V]

@mrQQ

Can you send me the SN through PM?

[mrQQ]

Sent.

Thank you!

[Marc_V]

Hi @mrQQ

You may want to try and update to OS 6.9.3 BETA2

Regards