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Re: CASE# 25884573 - Updating RN102 to 6.4 bricked it.

fbmachines
Tutor

CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Wish I would have browsed the forum before updating my RN102 to 6.4. It won't boot after updating to 6.4 automatically via the browser. 

 

When I push the power button, nothing happens. If I hold the power button I hear the disks spin up but not lights come on. The second I release the power button it dies again. I cannot access the boot menu or the USB Recovery. 

 

Support case #25884573. 

Message 1 of 6

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BrianL
NETGEAR Employee Retired

Re: CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Hi fbmachines,

 

Thank you for the information that you have provided. I have sent you a PM for further instructions.

 


Kind regards,

 

BrianL
NETGEAR Community Team

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Message 4 of 6

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BrianL
NETGEAR Employee Retired

Re: CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Hi fbmachines,

 

Thank you for sharing this issue in the community. Kindly confirm if the steps that you have followed for the USB boot recovery process is the same as the steps found on this article

 

I look forward to your response.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 2 of 6
fbmachines
Tutor

Re: CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Hey Brian,

 

Yes. That is the KB I used as reference for creating the USB flash drive. I tried 3 different flash drives and also tried 6.4 as well as 6.2.5 as the image.

 

No response while trying to boot. Like I said, when I press the power button nothing but when I hold it, the drive spin up until I release the button.

 

I also tried a spare blank HDD installed with the USB recovery too.

Message 3 of 6
BrianL
NETGEAR Employee Retired

Re: CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Hi fbmachines,

 

Thank you for the information that you have provided. I have sent you a PM for further instructions.

 


Kind regards,

 

BrianL
NETGEAR Community Team

Message 4 of 6
fbmachines
Tutor

Re: CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Thanks Brian.

 

All good now!

Message 5 of 6
BrianL
NETGEAR Employee Retired

Re: CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Hi fbmachines,

 

I am glad that the USB boot recovery procedure fixed the problem. Continue to support the community by posting questions, possible issues, idea sharing and reply to topics that interests you.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

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